Customer Service Liaison

4 weeks ago


Mississauga, Ontario, Canada Flynn Group of Companies Full time
Customer Service Representative Role

At Flynn Group of Companies, we're seeking a skilled Customer Service Representative to join our team. As a liaison between our Strategic Clients and Service Departments, you'll provide exceptional service information, answer questions, and resolve emerging problems with accuracy and efficiency.

A Day in the Life:
Manage a large volume of incoming requests from Strategic Clients electronically and/or by telephone
Respond promptly to client inquiries and meet client timeframes
Communicate with clients through various channels, such as online portals
Communicate and coordinate with internal Service Departments across Canada and the US
Identify problems that might arise from operations with the use of ethical procedures and professional judgment
Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
Obtain and evaluate all relevant information to handle inquiries and complaints
Escalate requests and unresolved issues to the designated resource as required
Keep records of customer interactions; record details of inquiries, comments, and complaints
Follow communication procedures, guidelines, and policies
Provide accurate invoicing to all Strategic Clients
Identify any discrepancies between contract amounts and invoice amount and resolve any issues.

What We Offer:
Great Perks and Discounts
Amazing Benefits and RRSP matching program
Great environment where our motto is "Flynn Family Winning Together"

What We Are Seeking:
Experience: 3+ years of related Customer Service experience
Post-secondary education is preferred
Excellent verbal and written communication
Must be computer literate with proficiency and working knowledge of database and reporting tools
Ability to multi-task, prioritize, and manage time effectively
Proactive approach to anticipate tasks or challenges and take action, even if it falls beyond their prescribed duties
After hours and weekend availability as required

Location: Mississauga, ON
Employment Type: Office, Salary, Full-time
Job Functions: Customer Service
Industry: Building Envelope

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