Technical Support Specialist

4 weeks ago


Courtenay, British Columbia, Canada NTT DATA Full time

Job Summary:

The Deskside Technician will provide on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Key Responsibilities:

  • Receives, reviews, and completes service requests.
  • Resolves technical problems transferred from the Service Desk that require an onsite presence.
  • Installs and configures a variety of computer hardware and software, communications and peripheral devices.
  • Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
  • Provides preliminary or routine instruction to customers in systems, applications and protocols.
  • Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
  • Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.

Requirements:

  • 1-2 years' experience with desktop/software support & hardware (break/fix).
  • 1-2 years' experience with application packages.
  • Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
  • Must have driver's license and reliable personal transportation.
  • Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
  • Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.
  • On-Call/Shift work may be required (evenings/weekend/nights).

About NTT DATA:

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.


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