Strategic Account Director for Omni Channel Marketing

1 week ago

Old Toronto, Canada The Kitchen North America Full time
Position Overview

We are seeking an experienced Account Director to lead the development of omni-channel marketing campaigns, driving conversion across the consumer journey. This role involves overseeing a portfolio of clients, growing the business, and ensuring programs are delivered on time, within budget, and aligned with strategic brand objectives.

Key Responsibilities:
  • Brief and set objectives for cross-functional teams, including creative, design, media, and studio.
  • Foster collaborative working relationships and efficient workflows within specialty and IMC teams.
  • Collaborate with senior leadership to assess new hiring requirements and manage the hiring process with HR.
  • Mentor and develop direct reports to provide best-in-class account and production management.
  • Conduct performance evaluations and support personal and professional goal-setting for team members.
Portfolio Management:
  • Oversee portfolio P&L, collaborating with finance to maintain business profitability.
  • Build and reconcile small and large program budgets to drive business profitability.
  • Train the account team on budget management and ensure all programs within the portfolio are delivered on time and within budget.
  • Identify revenue and profit gaps and create implementation plans to address them.
Business Growth:
  • Identify new areas for business growth within the omni/shopper team or across additional Salt services.
  • Monitor program success, providing optimization options and areas for improvement post-program.
  • Manage external stakeholders, including suppliers, partners, clients, agencies, and contractors.
  • Lead new or ongoing business initiatives to support growth and development for Salt XC.
Requirements:
  • Minimum 10 years in Accounts, Client Service, Project Management, or related roles, with a strong background in Shopper Marketing/Omni Channel marketing.
  • Deep understanding of the Canadian retail landscape and agency support processes.
  • Experience managing cross-functional client teams (shopper/trade marketing, sales, and brand teams).
  • Familiarity with online and offline disciplines impacting omni-channel programming.
  • Exceptional leadership and people management skills.
  • Proven project management experience.
  • Understanding of agency budgeting and reporting requirements.
  • Strong strategic thinking abilities.
  • Ability to provide clear, actionable feedback to guide internal teams.
  • Excellent interpersonal, organizational, negotiation, and leadership skills.
  • Outstanding critical thinking and problem-solving abilities.
  • Proven ability to oversee and deliver against a large P&L.
  • Demonstrated ability to identify and pursue business growth opportunities.
  • Experience in coaching, mentoring, and guiding teams to achieve successful results.
Estimated Salary Range:

$120,000 - $180,000 per year, depending on experience.

The Kitchen North America is an equal opportunity employer. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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