Senior Client Sales Executive, Higher Education
4 weeks ago
Job Summary:
As a Senior Client Sales Executive, you will be responsible for managing client relationships across multiple North American Higher Education accounts. You will gain a deep understanding of your clients' needs and strive to keep client satisfaction at an all-time high. You will be an expert in understanding customers' strategic visions and identify product and services to ensure their success.
In this role, you will keep your customers informed of the latest D2L products, services, and events and effectively analyze their impacts on your customers. You will also meticulously manage renewals and take pride in surpassing industry-leading retention standards. This role is focused on Brightspace Higher Education clients.
Key Responsibilities:
- Exceed revenue objectives within your assigned territory
- Forecast and manage the end-to-end contract renewal process for your assigned territory while meeting book of business targets
- Identify revenue opportunities within each client account and forecast them accurately in the CRM
- Manage a complex, solution sale; moving the sale through the entire sales process
- Develop and maintain a territory plan for your assigned account base
- Conduct regular meetings with clients (on the phone and virtually) to foster the relationship and uncover or advance sales opportunities
- Effectively and efficiently deploy D2L resources at appropriate stages in the sales cycle to advance the sales process
- Productively work alongside other D2L stakeholders on the client's account team
- Be well-informed about current industry trends and be able to speak intelligently about the education industry while constantly striving to improve knowledge
- Attend and participate in sales meetings, product seminars, trade shows, and conferences, variable by the seasonality of the business and need of individual sales cycles
- Occasional travel required - 25% of time (client sites and user conferences)
Requirements:
- 3+ years in a SaaS sales-oriented account management role
- Client-facing experience in a sales, support, or service-related role
- Knowledge of Solution Selling Methodology
- Strong communication and presentation skills (phone, video, email, and in-person)
- Self-motivated committed to excellence and detail
- Experience with enterprise-level web-based applications
- Experience with learning-related enterprise systems (Learning Management Systems, Training and Assessment Systems, or similar) is an asset
- Knowledge of Higher Education Market is an asset
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate's relevant knowledge, skills, education, training, and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L, the role may be eligible for additional benefits, including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Base Salary Range $76,500—$110,000 CAD
Why We're Awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L;
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning, and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver, and Melbourne.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran, or any other legally protected grounds. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base, and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.
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