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Customer Service Representative-Station-3
1 month ago
This is an interview position.
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.
Various shifts to include weekends. Availability will be covered in interview process.
Required Knowledge, Skills and Abilities- High school diploma/equivalent. College diploma preferred.
- Knowledge of Canadian Customs regulations preferred.
- Knowledge of Fed Ex Express and Ground products and services preferred.
- Ability to successfully complete all basic and recurrency training.
- Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
- Must be able to complete and achieve minimum thresholds on any mandatory testing and training.
- Must be able to operate in a PC windows environment.
- Excellent interpersonal and verbal communication skills.
- Good analytical and problem solving skills.
- Good negotiation skills.
- Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment.
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of:
- their current driver's abstract;
- their performance during application interviews; and
- their performance on any driver competency assessments administered
