Customer Service Representative

21 hours ago


Whitby, Canada The Town of Whitby Full time

About Us

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The Town of Whitby is a vibrant community located in the heart of Durham Region. We are dedicated to providing exceptional services to our residents and visitors. Our team is passionate about making a difference in our community, and we are looking for like-minded individuals to join us.

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Job Summary

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We are seeking a highly skilled and motivated Customer Service Representative to join our Community Services team. As a key member of our team, you will be responsible for providing excellent customer service to our clients, responding to inquiries, resolving issues, and promoting our services.

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Responsibilities

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  • Provide exceptional customer service to clients through various channels, including phone, email, and in-person interactions">
  • Respond to client inquiries and resolve issues in a timely and professional manner">
  • Promote our services and programs to the community, highlighting their benefits and value">
  • Collaborate with internal stakeholders to ensure seamless communication and service delivery">
  • Continuously improve processes and procedures to enhance customer satisfaction and experience">
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Requirements

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  • A secondary school graduation diploma">
  • 6 months of experience working in a customer service environment">
  • Excellent communication and interpersonal skills">
  • Ability to work in a fast-paced environment with multiple priorities and deadlines">
  • Demonstrated ability to learn and adapt to new systems and technologies">
  • Valid police record check">
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What We Offer

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We offer a competitive salary range of $21.84 - $24.18 per hour (Band D), as well as opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about making a difference in your community, we encourage you to apply.

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Why Work With Us?

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The Town of Whitby offers a dynamic and supportive work environment that fosters collaboration, innovation, and excellence. Our team is committed to delivering exceptional services to our residents and visitors, and we are seeking like-minded individuals to join us on this journey.

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How to Apply

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To apply, please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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