Bilingual Inbound Customer Service Representative

2 months ago


Whitby, Canada Optima Communications International Inc. Full time

**Bilingual Inbound Customer Service Representative**

We are so excited that you are reading this and hope that you will decide to apply

**Optima is the place for you**

We are a client driven, people focused organization that thrives on having our people initiate creative and innovative ways to enhance the customer service experience to the next level

**Benefits of joining Optima**:

- Flexible schedule from 8am to 8pm
- Friendly and collaborative team
- Referral program (Refer someone to work at Optima, and we will reward that)
- Opportunity to grow within the company and challenge yourself in different roles
- Potential to become a Licensed Insurance Advisor
- Perks through the Perkopolis platform for Optima employees

**What you will be doing**:

- Answering Inbound calls from our customers
- Listen carefully to customers, and personalize their experience
- Resolve challenging situations while maintaining call control
- Support your peers by working together and sharing winning strategies-> that is how we offer impeccable services
- Fluently Bilingual in English and French
- High school or higher education preferred
- Can adapt quickly to changing situations
- Are motivated by helping others
- Have mastered the art of analyzing and problem solving
- Have an appreciation of technology
- Have already worked in the customer service industry, whether it be call center or retail

**What we offer**:

- Full time hours
- Bonus programs that are performance driven
- 3 weeks paid training
- Continuous support while in your role
- Career development and growth
- Employee Health Spending Account
- Employee corporate discounts

**About Us**:
Optima Communications International Inc. is a professional outsource contact centre providing customer service solutions to major Canadian corporations since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.

**Location**:
Conveniently located in the Whitby Mall, spacious, bright open concept. The DRT is a 2 minute walk, located just outside our office building.

**Our Invitation to you**:
Optima wishes you all the best in your employment search


  • Customer Service

    1 hour ago


    Whitby, Canada Bin There Dump That Full time

    _CSR- Inbound Sales_ A **Customer Service Representative****: Past administrative, strong computer skills and past telephone sales or technical support background would be an advantage. **Requirements & Experience**: - **High degree of accuracy and attention to detail.**: - **Excellent written/verbal communication, interpersonal and organizational...


  • Whitby, Canada Bin There Dump That Full time

    CSR- Inbound Sales / Customer Service A **Customer Service Representative****: Past administrative, strong computer skills and past telephone sales or technical support background would be an advantage. **Requirements & Experience**: - **High degree of accuracy and attention to detail.**: - **Excellent written/verbal communication, interpersonal and...


  • Whitby, Canada Randstad Canada Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job for YOU!Randstad is seeking a dynamic and highly motivated Bilingual French Customer Service Representative to join our client's team in Whitby. This is an ongoing...


  • Whitby, Canada Bin There Dump That Full time

    CSR- Inbound Sales / Customer Service A **Customer Service Representative****: Past administrative, strong computer skills and past telephone sales or technical support background would be an advantage. **Requirements & Experience**: - **High degree of accuracy and attention to detail.**: - **Excellent written/verbal communication, interpersonal and...


  • Whitby, Canada Atlantic Coated Papers Full time

    **About us** Atlantic Coated Papers (ACP) offers the most cost-effective extrusion coated and extrusion laminated custom solutions for clients throughout North America. The experience, tenacity and focus of our associates is what sets us apart. Our work environment includes: - Modern office setting - Work-from-home days **Job Summary**: **Duties**: -...


  • Whitby, Canada Atlantic Coated Papers Full time

    **About us** Atlantic Coated Papers (ACP) offers the most cost-effective extrusion coated and extrusion laminated custom solutions for clients throughout North America. The experience, tenacity and focus of our associates is what sets us apart. Our work environment includes: - Modern office setting - Work-from-home days **Job Summary**: **Duties**: -...


  • Whitby, Canada 360insights Full time

    **Summary**: **Bilingual Customer Care Professional** Canadian hourly rate: 18.50/hourly Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s...


  • Whitby, Canada 360insights Full time

    **Bilingual Customer Care Professional** Canadian hourly rate: 18.50/hourly Plus Bonus, Equity & Benefits - Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most...


  • Whitby, Canada Bin There Dump That Full time

    A **Customer Service Representative****: Past administrative, strong computer skills and past telephone sales or technical support background would be an advantage. **Requirements & Experience**: - **High degree of accuracy and attention to detail.**: - **Excellent written/verbal communication, interpersonal and organizational skills.**: - **Able to...


  • Whitby, Canada dormakaba Full time

    POSITION OVERVIEW dormakaba is seeking a Customer Service Representative based in Whitby, ON. The Customer Service Representative is responsible for entering orders and interacting with customers. The Customer Service Representative will work with team members in other departments, including finance, operations and sales. WHAT YOU WILL DO Receive,...


  • Whitby, Canada Excell Communications Full time

    Excell Communications is one of the largest independently owned-and-operated telecom dealers in Canada, with locations across Southern Ontario. We are looking for motivated and enthusiastic individuals to join our customer service team! We welcome individuals with previous call centre experience, who understand the importance of a terrific client...


  • Whitby, Canada Avery Products Canada Full time

    Located in Whitby, Ontario, we are a well-known brand (Labels, Cards & Crafting items, Binders, Index Dividers, Sheet Protectors, Hi-Liters & Markers) selling both CPG & Direct-to-Consumer custom printing - with the need for superior personnel to help bring their expertise to our growing organization. With a customer-centric focus, we’re dedicated to...


  • Whitby, Canada Optima Communications International Inc. Full time

    **_Opportunity to EARN hundreds of dollars in additional Monthly Incentives!_** **What’s in it for you!** - Full-time permanent position - Competitive hourly wage - Bilingual Premium ( English & French ) - Lucrative monthly performance incentive programs allowing you to earn additional income - Progressive benefit plan after 90 days of employment - Access...


  • Whitby, Canada Optima Communications International Inc. Full time

    **_Opportunity to EARN hundreds of dollars in additional Monthly Incentives!_** **What’s in it for you!** - Full-time permanent position - Competitive hourly wage - Bilingual Premium ( English & French ) - Lucrative monthly performance incentive programs allowing you to earn additional income - Progressive benefit plan after 90 days of employment - Access...


  • whitby, Canada Randstad Full time

    We are seeking a dynamic and highly motivated individual to join our client's team in Whitby. As a Bilingual French Customer Service Representative, you will be the face of our company, providing exceptional customer service and support to clients.About Our ClientOur client is a leader in the power tools market, dedicated to delivering high-quality products...


  • Whitby, Canada Groupe Touchette Inc. Full time

    The **Warehouse Inbound Coordinator** is primary responsibilities will include to coordinate and schedule the daily operations, plan the required staffing and resource needs for the Inbound activities. He/She ensures the implementation and maintenance of health and safety policies, and the achievement of high standards. **Assigned responsibilities** - Help...


  • Whitby, Canada Avery Products Canada Full time

    Located in Whitby, Ontario, we are a well-known brand (Labels, Cards & Crafting items, Binders, Index Dividers, Sheet Protectors, Hi-Liters & Markers) selling both CPG & Direct-to-Consumer custom printing - with the need for superior personnel to help bring their expertise to our growing organization. With a customer-centric focus, we’re dedicated to...


  • Whitby, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** *** **Lifemark Physiotherapy Brock & Dundas** **Casual Part-Time** **Location: 220 Dundas Street W.** **Whitby, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and...


  • Whitby, Canada Lifemark Health Group Full time

    **Customer Service Representative -** **Lifemark Physiotherapy Brock & Dundas** **Part-Time** **Location: 220 Dundas Street W.** **Whitby, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a...


  • Whitby, Canada BMO Financial Group Full time

    1615 Dundas Street East Whitby Ontario,L1N 2L1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...