Bilingual Inbound Customer Service Representative

2 weeks ago


Whitby, Canada Optima Communications International Inc. Full time

**Bilingual Inbound Customer Service Representative**

We are so excited that you are reading this and hope that you will decide to apply

**Optima is the place for you**

We are a client driven, people focused organization that thrives on having our people initiate creative and innovative ways to enhance the customer service experience to the next level

**Benefits of joining Optima**:

- Flexible schedule from 8am to 8pm
- Friendly and collaborative team
- Referral program (Refer someone to work at Optima, and we will reward that)
- Opportunity to grow within the company and challenge yourself in different roles
- Potential to become a Licensed Insurance Advisor
- Perks through the Perkopolis platform for Optima employees

**What you will be doing**:

- Answering Inbound calls from our customers
- Listen carefully to customers, and personalize their experience
- Resolve challenging situations while maintaining call control
- Support your peers by working together and sharing winning strategies-> that is how we offer impeccable services
- Fluently Bilingual in English and French
- High school or higher education preferred
- Can adapt quickly to changing situations
- Are motivated by helping others
- Have mastered the art of analyzing and problem solving
- Have an appreciation of technology
- Have already worked in the customer service industry, whether it be call center or retail

**What we offer**:

- Full time hours
- Bonus programs that are performance driven
- 3 weeks paid training
- Continuous support while in your role
- Career development and growth
- Employee Health Spending Account
- Employee corporate discounts

**About Us**:
Optima Communications International Inc. is a professional outsource contact centre providing customer service solutions to major Canadian corporations since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.

**Location**:
Conveniently located in the Whitby Mall, spacious, bright open concept. The DRT is a 2 minute walk, located just outside our office building.

**Our Invitation to you**:
Optima wishes you all the best in your employment search



  • Whitby, Canada Optima Communications International Inc. Full time

    We are so excited that you are reading this and hope that you will decide to apply! **Optima is the place for you!** We are a client driven, people focused organization that thrives on having our people initiate creative and innovative ways to enhance the customer service experience to the next level! **Benefits of joining Optima**: - Start time no...


  • Whitby, Canada Bin There Dump That Full time

    CSR- Inbound Sales / Customer Service A **Customer Service Representative****: Past administrative, strong computer skills and past telephone sales or technical support background would be an advantage. **Requirements & Experience**: - **High degree of accuracy and attention to detail.**: - **Excellent written/verbal communication, interpersonal and...


  • Whitby, Canada BIG - Whitby Full time

    **Job Title:** Insurance Customer Service RepresentativeAt BIG - Whitby, we are seeking a highly skilled Insurance Customer Service Representative to join our team. As a Personal Lines CSR, you will be responsible for managing inbound client inquiries and outbound client follow-up, supporting the sales and service team, and adhering to underwriting...


  • Whitby, Canada Bin There Dump That Full time

    CSR- Inbound Sales / Customer Service A **Customer Service Representative****: Past administrative, strong computer skills and past telephone sales or technical support background would be an advantage. **Requirements & Experience**: - **High degree of accuracy and attention to detail.**: - **Excellent written/verbal communication, interpersonal and...


  • Whitby, Canada Atlantic Coated Papers Full time

    **About us** Atlantic Coated Papers (ACP) offers the most cost-effective extrusion coated and extrusion laminated custom solutions for clients throughout North America. The experience, tenacity and focus of our associates is what sets us apart. Our work environment includes: - Modern office setting - Work-from-home days **Job Summary**: **Duties**: -...


  • Whitby, Canada Atlantic Coated Papers Full time

    **About us** Atlantic Coated Papers (ACP) offers the most cost-effective extrusion coated and extrusion laminated custom solutions for clients throughout North America. The experience, tenacity and focus of our associates is what sets us apart. Our work environment includes: - Modern office setting - Work-from-home days **Job Summary**: **Duties**: -...


  • Whitby, Canada 360insights Full time

    **Summary**: **Bilingual Customer Care Professional** Canadian hourly rate: 18.50/hourly Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s...


  • Whitby, Canada 360insights Full time

    **Bilingual Customer Care Professional** Canadian hourly rate: 18.50/hourly Plus Bonus, Equity & Benefits - Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most...


  • Whitby, Canada Bin There Dump That Full time

    A **Customer Service Representative****: Past administrative, strong computer skills and past telephone sales or technical support background would be an advantage. **Requirements & Experience**: - **High degree of accuracy and attention to detail.**: - **Excellent written/verbal communication, interpersonal and organizational skills.**: - **Able to...


  • Whitby, Canada BIG - Whitby Full time

    Job Title: Personal Lines CSRAt BIG - Whitby, we are seeking a highly skilled and motivated Personal Lines CSR to join our team. As a key member of our sales and service team, you will be responsible for managing inbound client inquiries and outbound client follow-up, supporting the sales and service team, and adhering to underwriting guidelines and...


  • Whitby, Canada BIG - Whitby Full time

    Job Title: Personal Lines CSRAt BIG - Whitby, we are seeking a highly skilled and motivated Personal Lines CSR to join our team. As a key member of our sales and service team, you will be responsible for managing inbound client inquiries and outbound client follow-up, supporting the sales and service team, and adhering to underwriting guidelines and...


  • Whitby, Canada BIG - Whitby Full time

    Job Title: Personal Lines CSRAt BIG - Whitby, we are seeking a highly skilled and motivated Personal Lines CSR to join our team. As a Personal Lines CSR, you will be responsible for managing inbound client inquiries and outbound client follow-up, supporting the sales and service team, and adhering to underwriting guidelines and processes.Duties and...


  • Whitby, Canada BIG - Whitby Full time

    Job Title: Personal Lines CSRAt BIG - Whitby, we are seeking a highly skilled and motivated Personal Lines CSR to join our team. As a Personal Lines CSR, you will be responsible for managing inbound client inquiries and outbound client follow-up, supporting the sales and service team, and adhering to underwriting guidelines and processes.Duties and...


  • Whitby, Canada dormakaba Full time

    POSITION OVERVIEW dormakaba is seeking a Customer Service Representative based in Whitby, ON. The Customer Service Representative is responsible for entering orders and interacting with customers. The Customer Service Representative will work with team members in other departments, including finance, operations and sales. WHAT YOU WILL DO Receive,...


  • Whitby, Canada Avery Products Canada Full time

    Located in Whitby, Ontario, we are a well-known brand (Labels, Cards & Crafting items, Binders, Index Dividers, Sheet Protectors, Hi-Liters & Markers) selling both CPG & Direct-to-Consumer custom printing - with the need for superior personnel to help bring their expertise to our growing organization. With a customer-centric focus, we’re dedicated to...


  • Whitby, Canada Optima Communications International Inc. Full time

    **_Opportunity to EARN hundreds of dollars in additional Monthly Incentives!_** **What’s in it for you!** - Full-time permanent position - Competitive hourly wage - Bilingual Premium ( English & French ) - Lucrative monthly performance incentive programs allowing you to earn additional income - Progressive benefit plan after 90 days of employment - Access...


  • Whitby, ON, Canada BIG - Whitby Full time

    Job Title: Personal Lines CSRAt BIG - Whitby, we are seeking a highly skilled and motivated Personal Lines CSR to join our team. As a key member of our sales and service team, you will be responsible for managing inbound client inquiries and outbound client follow-up, ensuring exceptional customer service and building strong relationships with our...


  • Whitby, ON, Canada BIG - Whitby Full time

    Job Title: Personal Lines CSRAt BIG - Whitby, we are seeking a highly skilled and motivated Personal Lines CSR to join our team. As a key member of our sales and service team, you will be responsible for managing inbound client inquiries and outbound client follow-up, ensuring exceptional customer service and building strong relationships with our...


  • Whitby, Canada BIG - Whitby Full time

    Job Title: Personal Lines CSRAt BIG - Whitby, we are seeking a highly skilled and motivated Personal Lines CSR to join our team.About the Role:We are looking for a detail-oriented and organized individual to manage inbound client inquiries and outbound client follow-up. The successful candidate will support our sales and service team, adhere to underwriting...


  • Whitby, Canada BIG - Whitby Full time

    Job Title: Personal Lines CSRAt BIG - Whitby, we are seeking a highly skilled and motivated Personal Lines CSR to join our team.About the Role:We are looking for a detail-oriented and organized individual to manage inbound client inquiries and outbound client follow-up. The successful candidate will support our sales and service team, adhere to underwriting...