Technical Support Specialist

6 days ago

Markham, Ontario, Canada PARSONS CORPORATION Full time

Imagine a career with endless opportunities in a world of possibilities. At Parsons Corporation, we're dedicated to connecting and protecting communities around the globe. As an Equipment Technical Support Specialist, you'll be part of our Critical Infrastructure team, working on diverse projects that promote economic growth, enhance mobility, and increase sustainability and resiliency.

About Us

We've been designing and delivering critical infrastructure for over 75 years. Our teams collaborate with partners and customers to plan, design, build, and modernize infrastructure that improves communities and people's quality of life. We take pride in our work, which is why we invest in our employees' wellbeing and provide best-in-class benefits.

Job Description

As an Equipment Technical Support Specialist, your primary responsibilities will include:

  • Providing technical support to customers via phone calls, emails, web tickets, video calls, and chat interactions;
  • Serving as the first point of contact for policy/program information, equipment ordering, and general inquiries;
  • Fostering relationships with inspection centre representatives;
  • Handling sensitive and complex issues in a timely and accurate manner;
  • Demonstrating ability to qualify an issue, troubleshoot, and transfer to the appropriate support team for resolution;
  • Interacting and liaising with internal and external departments to review and resolve customer concerns;
  • Proactively managing key performance indicators and meeting service levels for support response time on calls, chats, emails, and video conferences;
  • Achieving Quality Assurance targets;
  • Working with minimal supervision within departmental defined procedures;
  • Working independently and as part of a team, with changing time constraints;
  • Proactively calling out to customers when needed for service-related matters;
  • Participating in special projects and performing other duties as required;

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Minimum 2 (two) years of customer service experience, preferably in the call centre and/or automotive industry;
  • Pleasant telephone manner, excellent written and verbal communication skills;
  • Strong problem-solving, decision-making, and negotiating skills;
  • Ability to handle challenging situations by exhibiting composure and empathy;
  • Excellent English written and verbal communication skills;
  • Strong PC skills, knowledge of MS Office Suite (Word, Excel, PowerPoint, etc.);
  • Ability to multitask, quickly adapt to new information and procedures;
  • Strong analytical and mechanical/technical aptitude;
  • Pleasant telephone manner;
  • Must be willing to work a 40-hour/week shift, with hours of operation from Monday to Friday, 8:00 AM to 6:00 PM, Saturday, 9:00 AM to 3:00 PM, with occasional Sundays;
  • Pass a Criminal Record and Judicial Matters Check.

Benefits

We offer competitive compensation, including an estimated salary range of $60,000-$80,000 per annum, depending on experience. You'll also enjoy best-in-class benefits, such as health, vision, dental, employer-paid provincial care premiums, a Defined Contribution Pension Plan, Tax-Free Savings Account, Registered Retirement Savings Plan, life insurance, paid time off, sick leave, all province-observed holidays off, and gym membership discounts.

About Our Company

We value diversity, equity, inclusion, and accessibility in the workplace. As an equal opportunity employer, we commit to representation at all job levels for minority, female, disabled, protected veteran, and LGBTQ+ individuals. Join us in shaping the future of critical infrastructure and enhancing communities worldwide.

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada Astellas Pharma Inc. Full time

    Job SummaryAs a Technical Support Specialist at Astellas Pharma Canada, you will be responsible for providing timely and effective technical support for hardware, software, and networking issues. You will perform routine maintenance and upgrades on IT systems and equipment, install and configure computer systems, iPads, iPhones, printers, and other...

  • IT Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada Roca Networks Inc. Full time

    About the RoleWe are seeking an IT Technical Support Specialist to join our team at Roca Networks Inc. in a permanent position.Estimated Salary RangeThe estimated salary for this role is between $60,000 and $80,000 per year, depending on experience.Job DescriptionIn this role, you will be responsible for providing technical support to users experiencing...

  • Technical IT Support Specialist

    2 weeks ago

    Markham, Ontario, Canada Experis Canada Full time

    Experis Canada is seeking a seasoned Technical IT Support Specialist to strengthen their team. The ideal candidate will possess exceptional communication skills, a deep understanding of virtualization technologies, and a passion for growth and mentorship.Key Responsibilities:Provide advanced technical support as a senior resource for escalated tickets from...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada Mayfair Clubs Full time

    Mayfair Clubs is seeking an experienced Technical Support Specialist to join our team. This role will be responsible for providing technical assistance and support to employees, ensuring they have the necessary tools and resources to perform their duties efficiently.About the RoleWe are looking for a skilled and detail-oriented individual who can work...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada PET VALU Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Pet Valu. This role involves providing top-notch customer support, troubleshooting technical issues, and maintaining hardware and software equipment in a fast-paced retail environment.Key Responsibilities:Respond to customer inquiries via phone, email, and chat,...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada BFG Enterprise Services Full time

    Job Title: Technical Support Specialist - IT Help DeskWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at BFG Enterprise Services. The successful candidate will provide first-line technical support for computer-related software, hardware, and telecommunications requests.About the Role:The Technical Support...

  • Automotive Operations Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada Parsons Corporation Full time

    Parsons Corporation is a leading provider of critical infrastructure solutions, serving diverse communities around the world for over 75 years.Job Title: Automotive Operations Technical Support SpecialistWe are seeking an experienced Automotive Operations Technical Support Specialist to join our team. This role plays a vital part in ensuring the smooth...

  • Highly Skilled Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    **About ComputerTalk**We are a rapidly growing company that provides cloud-hosted contact center and unified communication solutions to clients worldwide. Established in 1987, we have over 400 clients globally.**Job Description**We are looking for a skilled technical support specialist to join our team. The ideal candidate will have excellent communication...

  • Multilingual Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada Computer Talk Technology Inc. Full time

    At ComputerTalk Technology Inc., we're expanding our team and seeking a skilled Multilingual Technical Support Specialist.About the Role:This position is responsible for delivering exceptional user support and customer service on company-supported computer applications and platforms.Your Key Responsibilities:Provide timely and effective technical assistance...

  • Customer Service Representative

    2 days ago

    Markham, Ontario, Canada Barcodes Inc Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team as a Technical Support Specialist. In this role, you will be the primary point of contact for customers and sales personnel, providing timely and accurate responses to their inquiries about products, services, order status, stock availability, order shipment, and...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada F12 Full time

    We are seeking a skilled Technical Support Specialist to join our team at F12 in English. This is a full-time, permanent position with 40 hours of work per week. About the JobThis role is responsible for providing technical support to users experiencing difficulties with computer systems, networks, and applications. The ideal candidate will have excellent...

  • Business Development Specialist

    4 weeks ago

    Markham, Ontario, Canada Pace Technical Full time

    About the RoleWe're seeking a highly motivated Business Development Specialist to join our team at Pace Technical. As a key member of our sales team, you will be responsible for driving business growth through prospecting, networking, and leveraging our lead-generating tools.Key ResponsibilitiesProspect for new clients and generate sales opportunities using...

  • Technical Support Specialist

    2 days ago

    Markham, Ontario, Canada Computer Talk Technology Inc. Full time

    About ComputerTalk Technology Inc.As a leading provider of Cloud Hosted Contact Center and Unified Communication Solutions in Canada, we have been established since 1987. Our global presence spans over 400 clients, with headquarters in Markham and sites in Montreal and Chicago.The RoleWe are seeking an exceptional Technical Support Specialist to join our...

  • Senior Administrative and Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada Gallagher Full time

    Job OverviewThe role of a Senior Administrative and Technical Support Specialist at Gallagher involves providing high-level administrative and technical service support to our team of Client Solutions Managers. This is an excellent opportunity for someone who can work confidently in a fast-paced environment, communicate effectively with clients and staff,...

  • IT Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada F12 Full time

    About F12F12 is a leading provider of technical support services, dedicated to delivering exceptional solutions to our clients.

  • IT Support Specialist

    2 weeks ago

    Markham, Ontario, Canada AMPHENOL CANADA CORP Full time

    Excel in a Dynamic IT EnvironmentWe are seeking an experienced and customer-focused IT Support Specialist to join our dynamic IT team at Amphenol Canada Corp.This is an excellent opportunity for an individual who is passionate about providing top-notch technical assistance and support to end-users. As an IT Support Specialist, you will be responsible for...

  • Financial Data Analyst

    4 weeks ago

    Markham, Ontario, Canada Support Services Office Full time

    At Sienna Senior Living, we empower our team members to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.We are seeking a talented Financial Data Analyst - Business Intelligence Specialist to join our Support Services Office team in Markham, Ontario. In this role, you will...

  • Help Desk Support Specialist

    2 weeks ago

    Markham, Ontario, Canada BFG Enterprise Services Full time

    **Job Title:** Help Desk Support Specialist BFG Enterprise Services is seeking a highly motivated and skilled Help Desk Support Specialist to join our team.The ideal candidate will possess excellent technical knowledge, strong communication skills, and the ability to work effectively in a fast-paced environment.About the Role:We are looking for an...

  • Technical System Specialist

    4 weeks ago

    Markham, Ontario, Canada Accusonic Corporation Full time

    Accusonic Corporation is seeking a highly skilled Technical System Specialist to join our team.About the RoleWe are looking for an experienced professional to work in a fast-paced environment, operating automatic or other testing equipment to ensure product quality. As a Technical System Specialist, you will be responsible for documenting technical...

  • Technical Plastics Inc. CNC Machinist Position

    4 weeks ago

    Markham, Ontario, Canada Technical PLastics Inc. Full time

    Job DescriptionWe are seeking a skilled CNC machinist to join our team at Technical Plastics Inc.About the RoleThis is a permanent, full-time position that involves setting up and operating conventional and computer-controlled machine tools to produce high-quality plastics products.Duties and ResponsibilitiesRead and interpret engineering drawings,...