Technical Support Specialist

4 days ago

Markham, Ontario, Canada PET VALU Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Pet Valu. This role involves providing top-notch customer support, troubleshooting technical issues, and maintaining hardware and software equipment in a fast-paced retail environment.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat, resolving technical issues efficiently and effectively.
  • Log calls received in the database and maintain problem reports for future reference.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.
  • Update relevant information in the help-desk database and maintain accurate records of customer interactions.
  • Follow up with customers to ensure issues have been resolved and provide additional support as needed.
Requirements:
  • Bachelor's degree in Computer Science or related field (high school diploma minimum)
  • Minimum 1-2 years' experience in technical support, preferably in a retail environment
  • Demonstrated expertise in troubleshooting hardware and software issues
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
Benefits:
  • Competitive salary: $45,000 - $55,000 per year, depending on experience
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
Why Join Our Team?

Pet Valu is a leading retailer of pet food and supplies, committed to providing exceptional customer service and quality products. As a Technical Support Specialist, you will play a critical role in ensuring our customers receive the best possible experience. If you are passionate about technology and enjoy working in a fast-paced retail environment, this may be the ideal opportunity for you.

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