Application Support Specialist

1 month ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About the Role:

Societe Generale is seeking a skilled Application Support Analyst to join our Global Banking Technology & Operations team. As a key member of our team, you will be responsible for providing technical support to users of our regulatory reporting and trading applications.

Key Responsibilities:

  • Monitor processes and infrastructure to ensure seamless operation.
  • Manage the resolution, tracking, and documentation of incidents and requests.
  • Communicate with users and other teams to ensure effective collaboration.
  • Participate in Change Management / Release Management (CMRM) processes to ensure smooth application updates.
  • Contribute to development projects within an agile team to drive innovation and improvement.

Requirements:

  • Experience working in a similar role in a complex information system environment.
  • Ability to structure, document, and share knowledge to support team collaboration.
  • Familiarity with monitoring and job scheduling concepts to ensure efficient application operation.

What We Offer:

  • A hybrid work environment that balances remote work with on-site collaboration to promote interaction and innovation.
  • A supportive and inclusive culture that values diversity, equity, and inclusion.
  • A comprehensive benefits package that includes minimum 20 vacation days, supportive maternity and paternity leave policy, and health spending accounts.

About Us:

Societe Generale is a leading global banking and financial services company that values innovation, collaboration, and customer satisfaction. We are committed to strengthening bonds with colleagues, communities, and the world in which we live.



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