Emergency Medical Call Taker

2 weeks ago

Victoria, British Columbia, Canada BCEHS Full time
About the Role

The Emergency Medical Call Taker (EMCT) is a critical position in the ambulance services, serving as the first point of contact for individuals in emergency medical situations. As a key member of the team, the EMCT provides vital support to the public, gathering and sharing essential information to ensure timely and effective response.

Key Responsibilities
  • Provide exceptional customer service skills, remaining calm and focused in high-pressure situations, adapting quickly to dynamic environments.
  • Prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly.
  • Take a leadership role, actively building relationships with team members and callers, promoting a collaborative and supportive work environment.
  • Actively seek win-win solutions, maintaining professionalism in cases of healthy conflict and supporting differences of opinion.
Requirements
  • Completion of Grade 12 or equivalent.
  • Valid certificates in Standard First Aid and CPR Level C (obtained before the start of EMCT Training).
  • 2+ years' experience in customer service.
  • Experience in a call centre is an asset.
  • Fluent spoken and written English.
Additional Skills and Knowledge
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
Assessment Process
  • CritiCall Online Simulation.
  • Listening and Data Entry Test.
  • CritiCall Personality Screening Test.
About BCEHS

BCEHS is a leading healthcare organization, dedicated to providing exceptional patient care and services. As a member of our team, you will have access to comprehensive benefits, professional development opportunities, and a supportive work environment.

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