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    Victoria, British Columbia, Canada Provincial Health Services Authority Full time

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    1 month ago

    Victoria, British Columbia, Canada Provincial Health Services Authority Full time

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Emergency Medical Call Taker

2 months ago

Victoria, British Columbia, Canada Provincial Health Services Authority Full time $33
Emergency Medical Call Taker Job Description

We are seeking a skilled and compassionate Emergency Medical Call Taker to join our team at the Provincial Health Services Authority. As a key member of our emergency response team, you will be responsible for providing critical support to the public in emergency medical situations.

Key Responsibilities:
  • Provide exceptional customer service while remaining calm and focused in high-pressure situations.
  • Take a leadership role in building relationships with team members and callers.
  • Actively seek win-win solutions and maintain professionalism in cases of conflict.
  • Valid certificates in Standard First Aid and CPR Level C are required.
Requirements:
  • 2+ years of customer service experience.
  • Experience in a call center is an asset.
  • Fluent spoken and written English.
  • Minimum typing speed of 30WPM.
What We Offer:
  • A comprehensive benefits package, including a municipal pension plan and psychological health & safety programs.
  • Access to professional development opportunities through our in-house training programs.
  • A premium discount program offering a wide range of local and national discounts.

We are committed to creating a safe, inclusive, and welcoming environment for our diverse patient populations. We recognize the importance of reconciliation and are working towards lasting reconciliation with Indigenous Peoples.