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Emergency Medical Call Taker

2 months ago

Victoria, British Columbia, Canada Provincial Health Services Authority Full time $33
Job Summary

We are seeking a skilled and compassionate Emergency Medical Call Taker to join our team at the Provincial Health Services Authority. As a key member of our emergency response team, you will be responsible for providing critical support to the public in emergency medical situations.

Key Responsibilities
  • Provide exceptional customer service while remaining calm and focused in high-pressure situations
  • Quickly prioritize multiple competing tasks and make decisions using a methodical approach
  • Take a leadership role in building relationships with team members and callers
  • Actively seek win-win solutions and maintain professionalism in cases of healthy conflict
Requirements
  • Completion of Grade 12 or equivalent
  • Valid certificates in Standard First Aid and CPR Level C
  • 2+ years' experience in customer service
  • Experience in a call centre is an asset
  • Fluent spoken and written English
  • Minimum typing speed of 30WPM
What We Offer
  • A comprehensive benefits package, including municipal pension plan and psychological health & safety programs
  • Generous vacation entitlement
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts
Work Environment

Our team works in a dynamic and fast-paced environment, responding to emergency medical situations 24/7, 365 days a year. We are committed to providing a safe and inclusive work environment that values diversity and promotes reconciliation with Indigenous Peoples.

How to Apply

Please submit your application through our website, including your resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.