Ecommerce Manager
2 weeks ago
About CB Canada
CB Canada is a food-tech company that aims to bring the best food to Canadians at a lower cost, better value, and greater selection. We are committed to nourishing people and the planet.
The Opportunity
We are seeking an experienced Ecommerce Manager to join our team and lead the development of our omnichannel customer experience. As a key member of our team, you will be responsible for ensuring a seamless and efficient customer experience across all touchpoints, from order capture to delivery.
Key Responsibilities
- Customer Experience Ownership: You will be responsible for owning the customer experience starting from the checkout point, creating, evaluating, improving, and optimizing systems and processes to ensure the most efficient and effective order capture, reservation, replenishment, fulfillment, and delivery expectations post-purchase.
- Trend Identification: You will develop an understanding of the competitive ecommerce environment, noting trends and responding with creative ideas to apply findings effectively, build sound business cases, and drive innovative features.
- Optimization: You will set, track, and measure KPIs and other markers to ensure high ROI is associated with your roadmap. You will gather data and analyze results designing improvements to optimize your products, existing systems, and the shopping experience.
Requirements
- Ecommerce Experience: You have experience in complex ecommerce products and customer management with emphasis on payments or OMS. You may also be a Business Analyst or Consultant. You are a creative and strategic thinker with a strong customer focus and retail experience, including creating product strategies, defining ROI, and delivering tangible value to an ecommerce customer base.
- Determination: You have strong business acumen, exceptional attention to detail and accuracy. You hold yourself to high standards of accountability with a proven ability to manage multiple, competing priorities.
- Growth Mindset: You can seamlessly adapt to changes in timelines, the business, or the industry. You have insights into tracking and analyzing market trends, and applying findings to optimize your products and customer experience.
- Humble: You have effective and flexible communication skills, thrive in a matrixed environment, and can build trusting relationships across any level. You work collaboratively and respectfully as part of a team, acting with thoughtfulness.
- Ownership: You have a profound commitment to the customer experience and the ability of technology to connect the two. You thrive in an evolving environment and take on different daily challenges enthusiastically.
- Passion: You have a love of food and are excited to be part of a team making an impact on Canadians - and having fun doing it.
Why Join CB Canada
CB Canada is a company that respects and cares for its people, the plates in front of customers, and the planet. With strong values prioritizing quality above others, we are transforming the grocery experience. If you share a commitment to better food at better prices and want to be part of building a brand and success in Canada, let us know.
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