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Ecommerce Manager
2 months ago
We are seeking an experienced Ecommerce Manager to join our team at CB Canada. As a key member of our digital commerce team, you will be responsible for ensuring a seamless customer experience across our omnichannel environment.
Key Responsibilities- Customer Experience Ownership: You will be accountable for the customer experience starting at the checkout point, creating, evaluating, improving, and optimizing systems and processes to ensure efficient and effective order capture, reservation, replenishment, fulfillment, and delivery expectations post-purchase.
- Trend Identification: You will develop an understanding of the competitive ecommerce environment, noting trends and responding with creative ideas to apply findings effectively, build sound business cases, and drive innovative features.
- Optimization: You will set, track, and measure KPIs and other markers to ensure high ROI is associated with your roadmap, gathering data and analyzing results to design improvements to optimize your products, existing systems, and the shopping experience.
- Ecommerce Experience: You have experience in complex ecommerce products and customer management with emphasis on payments or OMS, and are a creative and strategic thinker with a strong customer focus and retail experience.
- Determination: You have strong business acumen, exceptional attention to detail and accuracy, and hold yourself to high standards of accountability with a proven ability to manage multiple, competing priorities.
- Growth Mindset: You can seamlessly adapt to changes in timelines, the business, or the industry, and have insights into tracking and analyzing market trends, and applying findings to optimize your products and customer experience.
- Humble: You have effective and flexible communication skills, thrive in a matrixed environment, and can build trusting relationships across any level.
- Ownership: You have a profound commitment to the customer experience and the ability of technology to connect the two, and thrive in an evolving environment and take on different daily challenges enthusiastically.
- Passion: You have a love of food and are excited to be part of a team making an impact on Canadians - and having fun doing it.
CB Canada is a company that respects and cares for their people, the plates in front of customers, and the planet. With strong values prioritizing quality above others, we are transforming the grocery experience. If you share a commitment to better food at better prices and want to be part of building a brand and success in Canada, let us know.
