Front Office Representative

3 days ago


Kananaskis Improvement District, Canada Pomeroy Lodging LP Full time
Job Summary

We are seeking a skilled Front Office Representative to join our team at Pomeroy Lodging LP in Kananaskis Village. As a key member of our Rooms Division, you will be responsible for providing exceptional guest service and exceeding expectations.

Key Responsibilities:
  • Answering internal & external phone calls in a professional manner
  • Providing courteous, professional and attentive guest service at all times
  • Promoting the Lodge and surrounding area and activities
  • Maintaining a good working relationship with all departments
  • Establishing a personal rapport with the guest in order to learn about their needs and expectations
  • Actively seeking feedback from guests, following up and taking action to exceed guest expectations
  • Must be able to work a variety of shifts as this is a 24-hour operation
  • Strong and effective communication with all other departments, and strong teamwork required between all inter-related departments (Housekeeping, Sales, Reservations, Food and Beverage, etc.)
Requirements:
  • Previous experience working within a Front Office environment is an asset
  • Degree or Diploma in Hospitality or Hotel/Resort Management is preferred
  • Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple tasks simultaneously
  • Previously demonstrated commitment to exceeding guests' expectations at all times
  • Must be computer literate, with experience in Outlook, Excel, Opera and MS Cloud
  • Professional in presentation and demeanor
  • Self-motivated, excellent organizational skills and the proven ability to work well under pressure
Benefits:
  • Personal days: 5 per year after 90 days of continued full-time employment
  • Food and Beverage discounts at ALL 6 of our dining outlets
  • Growth and development opportunities, both personal and professional
  • Onsite staff accommodations which include a residence convenience store and employee gym
  • One meal per day in our employee cafeteria (taxable benefit)
  • Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
  • Shuttle access to Calgary and Canmore
  • Health and Wellness benefits (some restrictions may apply)
  • Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
  • Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott's chain of hotels
  • Discounted access to our Nordic Spa*
  • Discounted Ski Pass and Golf rates*
  • Kananaskis Parks Pass

Estimated Salary Range: $45,000 - $55,000 per annum, depending on experience and qualifications.



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