Front Office Representative
3 days ago
We are seeking a skilled Front Office Representative to join our team at Pomeroy Lodging LP in Kananaskis Village. As a key member of our Rooms Division, you will be responsible for providing exceptional guest service and exceeding expectations.
Key Responsibilities:- Answering internal & external phone calls in a professional manner
- Providing courteous, professional and attentive guest service at all times
- Promoting the Lodge and surrounding area and activities
- Maintaining a good working relationship with all departments
- Establishing a personal rapport with the guest in order to learn about their needs and expectations
- Actively seeking feedback from guests, following up and taking action to exceed guest expectations
- Must be able to work a variety of shifts as this is a 24-hour operation
- Strong and effective communication with all other departments, and strong teamwork required between all inter-related departments (Housekeeping, Sales, Reservations, Food and Beverage, etc.)
- Previous experience working within a Front Office environment is an asset
- Degree or Diploma in Hospitality or Hotel/Resort Management is preferred
- Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple tasks simultaneously
- Previously demonstrated commitment to exceeding guests' expectations at all times
- Must be computer literate, with experience in Outlook, Excel, Opera and MS Cloud
- Professional in presentation and demeanor
- Self-motivated, excellent organizational skills and the proven ability to work well under pressure
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott's chain of hotels
- Discounted access to our Nordic Spa*
- Discounted Ski Pass and Golf rates*
- Kananaskis Parks Pass
Estimated Salary Range: $45,000 - $55,000 per annum, depending on experience and qualifications.
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