Guest Service Agent

1 month ago


Kananaskis Improvement District, Canada Pomeroy Lodging LP Full time

Job Title: Guest Service Agent

Job Summary:

We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at the Kananaskis Mountain Lodge. As a key member of our Rooms Division, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and promoting our lodge and surrounding areas.

Key Responsibilities:

  • Provide exceptional guest service, ensuring a warm and welcoming experience for all guests
  • Process guest arrivals and departures efficiently, ensuring accurate and timely check-in and check-out procedures
  • Communicate effectively with guests, responding to their needs and concerns in a professional and courteous manner
  • Promote our lodge and surrounding areas, sharing knowledge of local attractions and activities
  • Work collaboratively with other departments to ensure seamless guest experiences

Requirements:

  • Previous experience in a front office or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of local attractions and activities
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and holidays

What We Offer:

  • A competitive hourly rate
  • Opportunities for growth and development
  • A dynamic and supportive work environment
  • Access to our employee cafeteria and discounts on food and beverage
  • Shuttle access to Calgary and Canmore
  • Health and wellness benefits
  • Vacation time accrued starting on your first day of work
  • Marriott Destinations membership

Apply Now:



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