Customer Service Representative
4 weeks ago
The Role
We are seeking a highly skilled and motivated Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest service and creating a memorable experience for our guests.
Key Responsibilities:
- Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
- Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
- Respond to guest requests and concerns in a timely and professional manner.
- Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
- Stay up-to-date on hotel services and amenities, promoting them to guests as appropriate.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
- Previous experience in a front office or customer service role.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and in a fast-paced environment.
- Basic computer skills and knowledge of hotel software systems.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Discounts on hotel services and amenities.
- A comprehensive training program to enhance skills and knowledge.
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