Customer Service Representative

2 weeks ago

Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

The Role

We are seeking a highly skilled and motivated Guest Service Agent to join our Rooms Division team at Pomeroy Kananaskis Mountain Lodge. As a key member of our team, you will be responsible for delivering exceptional guest service and creating a memorable experience for our guests.

Key Responsibilities:

  • Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Respond to guest requests and concerns in a timely and professional manner.
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
  • Stay up-to-date on hotel services and amenities, promoting them to guests as appropriate.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • Previous experience in a front office or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and in a fast-paced environment.
  • Basic computer skills and knowledge of hotel software systems.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Discounts on hotel services and amenities.
  • A comprehensive training program to enhance skills and knowledge.

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