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Technical Support Lead

2 months ago

Abbotsford, British Columbia, Canada Axios Mining Corp. Full time
Job Title: Technical Support Supervisor

We are seeking a highly skilled Technical Support Supervisor to join our team at Charsobe Food Group Ltd. As a Technical Support Supervisor, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.

Key Responsibilities:
  • Technical Support: Respond to user inquiries and provide technical assistance to resolve computer-related issues.
  • Problem-Solving: Analyze and resolve complex technical problems, and implement solutions to prevent future issues.
  • Team Leadership: Supervise and mentor junior technical support staff, providing guidance and support to ensure they meet performance expectations.
  • Communication: Develop and maintain effective communication with users, stakeholders, and team members to ensure seamless technical support.
  • Process Improvement: Collaborate with the IT team to identify areas for process improvement and implement changes to enhance technical support services.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English.
  • Work Environment: Fast-paced environment with tight deadlines.
What We Offer:
  • Opportunity to work with a dynamic team.
  • Professional development and growth opportunities.
  • Competitive salary and benefits package.