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IT Service Desk Analyst

1 week ago

Edmonton, Alberta, Canada Go Auto Full time
About Us
At Go Auto, we're passionate about delivering exceptional customer experiences through innovative technology solutions. Our IT department is seeking a skilled IT Service Desk Analyst to provide top-notch technical support and guidance to our customers.

Responsibilities
- Respond to customer inquiries and resolve technical issues in a timely and efficient manner
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge bases for common requests and resolutions

Requirements
- 2+ years of experience in a service desk or help desk environment
- Excellent communication and problem-solving skills
- Ability to work in a dynamic, ever-changing environment with multiple priorities
- Proficiency in Microsoft Office and Active Directory
- Strong team player with excellent organizational and time management skills

Why Join Us
- Be part of a dynamic and growing company that values innovation and customer satisfaction
- Enjoy a comprehensive benefits package and competitive compensation
- Opportunities for professional growth and development within the company