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Hotel Front Desk Supervisor

1 week ago

Edmonton, Alberta, Canada West Edmonton Mall Full time

Job Description

The Front Office Manager is responsible for overseeing the day-to-day operations of the Front Office at West Edmonton Mall. This includes managing the Front Desk, Switchboard, Concierge, Night Audit, and Guest Services teams.

Key Responsibilities:

  • Maintaining hotel standards, policies, and procedures while ensuring departmental employees adhere to them.
  • Providing reports and observations for Senior Management.
  • Ensuring quality control procedures emphasize friendly, accurate, and accommodating guest interactions.
  • Responding to guest concerns and special requests using exceptional customer service and conflict resolution skills.
  • Assisting in planning and arranging guest arrivals, including special packages, tours, corporate, conventions, and VIPs.

Desired Qualifications

  • Three to five years of previous experience working in a high-volume, up-scale hotel in a Front Office Management-based position.
  • Completion of post-secondary Hospitality/Business Management education and/or formal industry training and certifications is a definite asset.
  • Must possess a valid Alberta Class 5 driver's license and be able to provide a clear 3-year driver's abstract.
  • Must possess a passion for service, demonstrating outstanding guest service skills and proven service leadership skills with the ability to inspire colleagues to deliver outstanding service.
  • Individuals must have excellent communication, organizational skills, be able to multi-task, and problem-solve, and be able to work under pressure.
  • Excellent knowledge of computerized Front Office systems and the ability to work in a fast-paced environment.