Application and Infrastructure Services Analyst I

7 days ago

Edmonton, Alberta, Canada City Of Edmonton Full time
Job Description - Application and Infrastructure Services Analyst I (52004)

Job Number

52004

Financial and Corporate Services is looking for an Application and Infrastructure Analyst I working with a team of IT experts into a realm of new and existing technology. Your success will be determined by your ability to deliver tangible results hand-in-hand with a respectful and inclusive style.
This position will collaborate with multiple business areas, support teams within the Open City and Technology (OCT) Branch, and vendors to provide an effective, integrated support model for these important systems. The Application and Infrastructure Analyst I will assist senior Application and Infrastructure Analyst IIs in defining, coordinating, and providing support to others as OCT streamlines the integration with external applications.

What will you do?

1. Collaborate with application owners and stakeholders to ensure solutions meet their needs.
2. Ensure stability and reliability of supported application environments for vendor and in-house developed applications. This includes providing 24x7 on-call support on a rotational basis.
3. Coordinate with business clients, vendor partners and other IT support groups to collaboratively identify and troubleshoot critical application issues and to deploy solutions.
4. Coordinate application support issues with vendors, business workgroups, OCT workgroups, and team members.
5. Conduct monitoring, analysis and reporting to ensure expected levels of service delivered to customers is achieved.
6. Evaluate software and hardware logs to identify, troubleshoot and resolve potential and existing issues.
7. Monitor industry trends and software developments within the scope of application solutions in use of client business areas.
8. Prepare and maintain various formal and informal documentation like Technical Assessments, Proposals, Status Updates, Service Support Summary Documents (SSSD) and Procedural Documents.

Qualifications:

1. Degree in a related discipline and 1 year relevant experience OR
2. Post secondary diploma in a related discipline and 2 years relevant experience OR
3. 1 year related certificate and 4 years relevant experience.
4. Technical experience in supporting applications in a client-server environment, as well as in systems analysis, design and troubleshooting multiple systems.
5. Experience in programming and developing applications, preferably using the Microsoft technology stack, with knowledge of related technologies and applications, including:

- Microsoft SQL Server, IIS 8.5 or higher, SQL Server Management Studio, SQL scripting, ASP.Net and SQL Server Reporting Services proficiency is required.

- Understanding of and ability to develop solutions within established processes, data models, and identified application design patterns.
- Basic understanding of application security principles and the ability to execute established procedures and processes in this space.
- Experience supporting vendor developed solutions.
- Technical experience in complex, hybrid computing environments, including cloud and on-premise data, applications, and technology environments similar to those at the City of Edmonton.
- Awareness of emerging technologies and ability to present ideas, recommendations, and proof of concepts to senior stakeholders.
- Skillful in performing complex end-to-end system integration, solution delivery, and application maintenance.
- Ability to understand and use performance monitoring tools, procedures, and automated testing tools.
- Ability to provide guidance and direction to less experienced staff.
- Ability to perform troubleshooting, solution delivery and maintenance of existing systems.
- General knowledge and skills in a variety of technology(s) including knowledge of integration.
- Well developed analytical and organizational skills, with strong problem solving capabilities and a good understanding of business processes.
- Excellent interpersonal skills with a strong focus on customer service.
- Demonstrated ability in managing priorities and workloads, consulting, and executing work assignments simultaneously is essential.
- Must be able to work and communicate with all levels of technical staff, business users, vendors and management.
- Build and maintain effective working relationships with all stakeholders - as part of that, be empathetic, a good listener and adopt team building and high performance attitude.
- Ability to work under pressure in a team setting and with business and vendor personnel.
- Be a self-learner who has the ability to identify knowledge gaps and develop approaches to fill those gaps.

Assets:

- Automation experience and orchestration.
- Experience in a public facing organization.
- Familiarity with C#, JavaScript, VBScript, ASP.NET Web API, jQuery, Bootstrap, Web Services, .NET Core, Windows Forms, HTML5, CSS, and Azure.
- Other technology specific certifications and diplomas related to the work.
- Technical experience in a computing environment similar to the City of Edmonton.
- Knowledge of City of Edmonton IT standards, architectural processes, and procedures.

Skills required for success:

- Alignment to our Cultural Commitments and Leadership Competencies.
- Embracing a culture of equity, diversity, reconciliation and inclusion.

Conditions of Employment:

- Applicants will be tested.

Work Environment:

- This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca . Learn more about our benefits.

Up to 1 permanent full-time position

Hours of Work: 40 hours per week. Participate in 24/7 on-call application support.

Salary Range: $43.617 - $54.961 (Hourly); $91,072.300 - $114,758.570 (Annually)

Talent Acquisition Consultant: RD/MZ

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Application & Infra Analyst I

Posting Date

Mar 14, 2025

Closing Date

Mar 28, 2025 11:59:00 PM (MDT)

Number of Openings (up to)

1 - Permanent Full-time

Union: CSU 52

Department

Open City and Technology

Work Location(s)

Century Place, 18th Floor, 9803 - 102A Avenue Edmonton T5J 3A3

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