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Lead Strategist for Customer Engagement and Retention

3 months ago

Toronto, Ontario, Canada Intuit Full time

Become a vital part of Intuit, a leading global financial technology company focused on fostering prosperity for individuals and communities around the globe. With a diverse customer base utilizing our renowned products like TurboTax, Credit Karma, QuickBooks, and Mailchimp, we are dedicated to creating pathways for success and growth for all.

Qualifications

About You

  • Demonstrated success in surpassing revenue objectives within a customer success framework
  • Strategic thinker capable of aligning customer success initiatives with regional market demands
  • Expertise in operational excellence and enhancing processes
  • Analytical mindset focused on evaluating ROI and fostering ongoing improvement
  • Strong communicator and influencer with exceptional interpersonal abilities

Experience & Qualifications

  • Minimum of 4 years in customer success, ideally within a SaaS context
  • At least 3 years of experience in implementing customer retention strategies

Responsibilities

  • Contribute to the overarching customer success strategy aimed at growth and retention
  • Oversee and meet objectives for initiatives such as Onboarding, Lead Generation, Customer Saves, and Monetization
  • Enhance current programs to achieve retention and monetization goals
  • Design and execute experiments to evaluate the effectiveness of growth strategies
  • Work collaboratively with internal teams to roll out strategic initiatives
  • Manage the execution of programs and take responsibility for outcomes
  • Establish metrics to gauge the success of retention and monetization strategies and report findings to leadership
  • Support business cases for technology and resource investments to improve capabilities
  • Engage with global colleagues to exchange ideas and share successes