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Customer Retention Specialist

2 months ago

Old Toronto, Ontario, Canada Bell Canada Full time
About the Role

We are seeking a highly skilled Customer Retention Specialist to join our Loyalty Team at Bell Canada. As a key member of our Consumer and Small Business team, you will work across a portfolio of brands and solutions, meeting the connectivity needs of all customer segments in Canada.

Key Responsibilities
  • Conduct in-depth analyses to identify opportunities for improving customer loyalty and develop innovative strategies to enhance customer service.
  • Create and maintain comprehensive reporting to present trends on monthly results and analyze the performance of loyalty programs.
  • Utilize data to size project benefits and present strategies to executives to secure alignment and project funding.
  • Collaborate cross-functionally with various stakeholders to support the planning and execution of loyalty projects, campaigns, and pricing strategies.
  • Manage the treatment, communications, and reporting for groups of high-risk customers to maximize customer retention.
Critical Qualifications
  • Strong ability to communicate ideas, influence others, problem solve, and analyze complex data sets.
  • Capacity to gather, organize, and manipulate data and turn results into insights, and insights into action.
  • Display natural curiosity to challenge the status quo and capability to problem solve in unprecedented situations.
  • Highly organized and able to manage multiple projects simultaneously and deliver on tight deadlines.
  • Desire to continuously learn and ability to comfortably operate in an ever-evolving and fast-paced environment.
  • Self-motivated, demonstrate initiative, have a strong desire to succeed, and possess a strong sense of accountability.
  • University degree with a Business, Economics, Marketing, Statistics, and/or related discipline.
Preferred Qualifications
  • Experience in analytics and strategy.
  • 2+ years of experience in the telecommunications or similar industry.
About Us

We value diversity and provide a supportive, inclusive community where all team members can succeed. We are committed to environmental, social, and governance initiatives, and we offer a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family.

What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and inclusive work environment.
  • Recognition and rewards for outstanding performance.