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Customer Retention Coordinator

2 months ago

Toronto, Ontario, Canada AWIN Group of Dealerships Full time
Customer Retention Coordinator

We are seeking a highly skilled and detail-oriented Customer Retention Coordinator to join our team at AWIN Group of Dealerships. As a key member of our sales team, you will play a crucial role in maintaining strong relationships with our customers and ensuring their loyalty to our dealership.

Key Responsibilities:
  • Develop and implement effective strategies to retain customers and increase loyalty
  • Work closely with sales consultants to assist with lease or finance renewals
  • Communicate with customers to understand their needs and preferences
  • Provide exceptional customer service and support to ensure customer satisfaction
  • Collaborate with sales managers to analyze customer data and identify opportunities for growth
  • Stay up-to-date with industry trends and best practices to continuously improve customer retention strategies
Requirements:
  • Valid Ontario G Driver's License
  • Strong organizational and communication skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Proficiency in 180, ADP/CDK, or Reynolds software, MS Office, and OEM websites
  • Excellent customer service and interpersonal skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are committed to providing a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.