High-Tech IT Support Professional

3 days ago


Milton, Ontario, Canada KeAnu Inc. Full time
Job Description:

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at KeAnu Inc. as a High-Tech IT Support Professional - Network and System Administrator.

Overview

At KeAnu Inc., we offer a dynamic and challenging work environment that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Responsibilities
  • Provide Level 2 and Level 3 technical support to end-users via phone, email, and in-person;
  • Analyze and troubleshoot complex technical issues with hardware, software, and network systems;
  • Collaborate with cross-functional teams to resolve incidents and implement solutions;
  • Develop and maintain documentation on procedures, policies, and best practices;
  • Contribute to the development of new processes and tools to improve efficiency and effectiveness.
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of experience in a technical support or help desk environment;
  • Strong knowledge of computer systems, networks, and operating systems (Windows, Linux, iOS);
  • Familiarity with JIRA, MS Office, and other productivity software;
  • Excellent written and verbal communication skills;
  • Able to multitask, prioritize tasks, and meet deadlines.
What We Offer

In exchange for your expertise and dedication, we offer a competitive salary of $65,000 per year, a comprehensive benefits package, and opportunities for growth and professional development.



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