High-Tech IT Support Professional
3 days ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at KeAnu Inc. as a High-Tech IT Support Professional - Network and System Administrator.
OverviewAt KeAnu Inc., we offer a dynamic and challenging work environment that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Responsibilities- Provide Level 2 and Level 3 technical support to end-users via phone, email, and in-person;
- Analyze and troubleshoot complex technical issues with hardware, software, and network systems;
- Collaborate with cross-functional teams to resolve incidents and implement solutions;
- Develop and maintain documentation on procedures, policies, and best practices;
- Contribute to the development of new processes and tools to improve efficiency and effectiveness.
To be successful in this role, you will need:
- A minimum of 1 year of experience in a technical support or help desk environment;
- Strong knowledge of computer systems, networks, and operating systems (Windows, Linux, iOS);
- Familiarity with JIRA, MS Office, and other productivity software;
- Excellent written and verbal communication skills;
- Able to multitask, prioritize tasks, and meet deadlines.
In exchange for your expertise and dedication, we offer a competitive salary of $65,000 per year, a comprehensive benefits package, and opportunities for growth and professional development.
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