Insurance Claims Representative
3 weeks ago
We're looking for a Claims Representative I to join our team at Intact Financial Corporation. As a Claims Representative I, you will play a crucial role in assisting our customers who have suffered minor injuries as a result of a motor vehicle accident.
Our primary focus is to ensure a seamless and positive customer journey throughout the claims process. To set you up for success, we offer an accelerated training program that will equip you with the skills and expertise needed to excel in the insurance industry while building your foundational knowledge of accident benefits.
Key Responsibilities:
- Ensure timely and thorough investigation and adjudication of medical claims.
- Identify eligibility and/or entitlement ensuring quick access to all available benefits to promote treatment and recovery.
- Manage claims while abiding by current provincial regulations and guidelines as well as company protocols and procedures.
- Answer queries from customers, legal representatives and medical clinics while providing high quality customer service.
Requirements:
- Minimum 1 year experience working in a customer service role.
- Strong communication, critical thinking, and negotiation skills.
- Computer literate and capable of working in a paperless environment.
- Capable of multitasking and juggling competing priorities in a fast-paced, high-pressure environment.
- Capable of working independently within a collaborative team setting.
- An ongoing commitment to self development.
- Knowledge or understanding of medical terminology is an asset.
- A university degree or college diploma in Health Sciences (Kinesiology or Psychology) is considered an asset.
- No Canadian work experience required however must be eligible to work in Canada.
- Bilingualism (French & English), both oral and written is an asset.
What We Offer:
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
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