Claims Coordinator

4 weeks ago


Mississauga, Ontario, Canada Echelon Insurance Full time
About Us
Echelon Insurance is a leading provider of Personal and Commercial Specialty Insurance solutions in Canada. Our team of experts works closely with Broker partners to deliver tailored insurance solutions to Canadian families and businesses.

Job Summary
The Claims Coordinator is a key member of our team, responsible for assisting customers and broker partners through the First Notice of Loss process, general claims inquiries, and customer complaints procedure.

Key Responsibilities
- Completing the new claim intake process for all lines of business through telephone contact with Echelon members
- Corresponding with adjusters, vendor partners, and other departments within the company to ensure all necessary documents and claim information is accessible
- Managing the Customer Inquiry Queue to respond to customer and broker inquiries and complaints
- Organizing claim services, authorizing and assigning services through Echelon vendor partners for newly created claims to ensure member satisfaction

Requirements
- Post-secondary education required
- CIP/FCIP Insurance Institute of Ontario- Completed or In Progress
- Minimum 1 year of customer service and administrative experience
- Claims intake experience preferred
- Strong communication skills, ability to support customers and broker partners to address concerns and diffuse challenging conversations
- Familiarity with phone queue and call handling procedures
- Multi-tasking with the ability to work in a fast-paced environment and manage changing priorities

What We Offer
- Competitive total compensation and benefits package
- Annual shared success program based on performance
- Annual merit increases based on performance
- Defined Contribution Pension Plan with a matching contribution component
- Complimentary CAA Membership

Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Work Location
Hybrid remote in Mississauga, ON L4W 5N1
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