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Insurance Claims Representative
2 months ago
Claims Service Representative Position
At Xpera, we are seeking a skilled Claims Service Representative to join our team. As a Claims Service Representative, you will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Your primary objective will be to ensure timely and service-oriented disposition of calls, documenting initial loss details and activities as required.
Key Responsibilities:
- Review ECS call reports and ensure calls have terminated properly, forwarding accurate and complete call reports as required.
- Provide personalized customer service of the highest level, arranging for the dispatch of adjusters or vendor partners when necessary.
- Field and answer branch inquiries, administering to ECS menus, and maintaining a database of service lapses for root cause analysis and trend reporting.
Requirements:
- Post-secondary education.
- Minimum 1 year of administrative experience.
- Knowledge of the insurance or service industry is preferred, along with strong computer and telephone skills.
- Effective communication skills in English and French, both written and verbal.
Work Environment:
Xpera is an equal opportunities employer and welcomes applications from individuals with disabilities. We offer a dynamic work environment and opportunities for growth and development.
