Technical Support Specialist
4 weeks ago
Job Title: Technical Support Specialist
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Intelli Matrix. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and maintaining our computer systems and networks.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve technical issues with computer systems, networks, and software
- Maintain and upgrade computer systems and networks to ensure optimal performance
- Collaborate with other teams to resolve complex technical issues
- Document and track technical issues and resolutions
Requirements:
- 7 months to less than 1 year of experience in a technical support role
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Work Environment:
- Office building
- 32 to 40 hours per week
Language: English
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