Technical Support Specialist

4 weeks ago


Windsor, Ontario, Canada Intelli Matrix Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Intelli Matrix. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and maintaining our computer systems and networks.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues with computer systems, networks, and software
  • Maintain and upgrade computer systems and networks to ensure optimal performance
  • Collaborate with other teams to resolve complex technical issues
  • Document and track technical issues and resolutions

Requirements:

  • 7 months to less than 1 year of experience in a technical support role
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Work Environment:

  • Office building
  • 32 to 40 hours per week

Language: English



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