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IT Support Specialist

2 months ago

Windsor, Ontario, Canada Intelli Matrix Full time

About the Role



We are seeking a skilled and experienced IT Support Specialist to join our team at Intelli Matrix. This is a permanent position that offers a competitive salary and excellent benefits.



Job Description

The successful candidate will be responsible for providing technical support to our employees, troubleshooting and resolving computer-related issues, and maintaining our computer systems and networks. You will work closely with our team to ensure that our technology infrastructure runs smoothly and efficiently.



Key Responsibilities


  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve computer-related issues, including hardware and software problems
  • Maintain and update our computer systems and networks, ensuring they are secure and running efficiently
  • Participate in the design and implementation of new technology solutions
  • Collaborate with other teams to ensure seamless integration of technology across the organization
  • Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our systems and processes


Requirements

To be successful in this role, you will need:




  • A strong background in computer systems, networks, and security
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability in a fast-paced environment


Education and Experience

Candidates should have a college diploma or equivalent experience in a related field, such as computer science or information technology. Previous experience in a help desk or technical support role is an asset.



Benefits

We offer a comprehensive compensation package, including a salary range of $50,000 - $65,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.



Please note that all applicants must be legally able to work in Canada and reside in proximity to the advertised location.