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Campus Safety Professional
2 months ago
Job Summary
The Security Officer will ensure a safe and secure environment for patients, visitors, and staff at McLean Hospital. This role will provide protective services, respond to emergency calls, and assist with day-to-day operations of the department.
Key Responsibilities
- Perform daily operational functions as directed by the Security Supervisor or Dispatcher to ensure efficient operation of McLean's facilities.
- Respond immediately and appropriately to all emergency requests for assistance, including emergency, contingency, or disaster situations.
- Document all incidents after response and inform the Dispatcher of actions taken.
- Complete all electronic incident reports in an objective manner and submit them prior to departing from campus at the end of the shift.
- Utilize strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.
- Manage complex and dynamic situations to help restore order, investigate nefarious or criminal activity, and take the necessary safety and security actions.
- Conduct initial investigations into all reports of suspicious activity, persons, hazards, or risk and take the necessary steps to mitigate risk to patients, visitors, and staff.
- Take appropriate actions when necessary, based on training procedure and legal requirements.
- Use effective and appropriate de-escalation techniques when addressing disorderly, disruptive, or emotionally charged persons.
- Provide escorts to patients, visitors, employees, and others to ensure the safety of the requester.
- Patrol McLean property and grounds, document all deficiencies and/or violations of policy.
- Ensure that only authorized vehicles are allowed access to parking areas controlled by McLean and document violations of parking policy.
- Perform access control functions, including ensuring that all employees, vendors, and contractors are in possession of an authorized form of identification and that it is clearly visible.
- Enforce McLean visitor policies and restrictions, and restrict access by individuals who have no authorized business on McLean property.
- Perform Dispatch and/or Console duties as assigned by the Supervisor/Manager, including coordinating Security activities, acting as liaison to other McLean departments and external agencies, and reflecting the friendly, courteous, helpful, and professional attitude of the department at all times.
- Maintain a chain of custody of all property, evidence, and equipment turned in to the Security office.
- Document all actions taken by departmental staff, all incidents reported, and ensure that all supporting documentation is provided by Security officers assigned to respond to calls for assistance.
- Monitor all electronic security and fire systems associated with the departmental operations at the Security Office in accordance with department Policies and Procedures.
- Notify the Supervisor when appropriate to provide additional resources or regarding a systems failure.
Qualifications
- Minimum of a high school diploma required. A strong educational background (associate's or bachelor's degree) in criminal justice or related field is preferred.
- A minimum of 1-3 years of security or related experience preferred.
- Must possess and maintain a valid Massachusetts Driver's License.
- Must obtain and maintain required certification in the following programs (training provided by department): CPR/AED/First Aid, CPI De-Escalation Training, International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days).
