Safety Operations Specialist
2 weeks ago
We are seeking a highly skilled and detail-oriented Alert Management Specialist to join our growing Safety Operations Center in Calgary, Alberta. As a key member of our team, you will be responsible for providing professional and timely service to our customers, managing safety incidents efficiently and conscientiously from onset through to resolution.
Key Responsibilities- Monitor the safety of our customers' personnel and manage emergency alerts and follow escalation protocols professionally and efficiently.
- Respond to emergency situations with calm and confidence, providing basic troubleshooting and technical support when an alert is triggered.
- Monitor weather and road conditions where customers are working alone to keep them informed of potential issues.
- Provide excellent customer service and maintain records and prepare reports.
- Fluent written and spoken English is required.
- Written or spoken French is required.
- Consistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail.
- Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security.
- Demonstrate the ability to work autonomously and efficiently, taking initiative to complete tasks and projects with minimal supervision.
- Demonstrate the ability to identify and correct errors or inconsistencies in data, documents, and processes, paying careful attention to the finer points and ensuring thoroughness in every aspect of work.
- Demonstrated ability to proficiently handle concurrent tasks and adeptly oversee projects with flexible timelines.
- Demonstrate the capacity to adjust and accommodate variations in work hours or schedules as needed to meet organizational demands.
- Apply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goals.
- Minimum five years of customer service experience.
- Previous experience in a customer service or dispatch role is required.
- Valid First Aid and CPR.
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.
We are an equal opportunity employer and consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
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