Donor Services Ambassador

1 week ago

Moncton, New Brunswick, Canada Canadian Blood Services Full time
Job Description

This role is responsible for providing exceptional customer service by greeting donors, confirming appointments, and rebooking donors at events. You will also serve potential donors and play a key part in building and promoting a positive donor experience.

About the Role
  • You will work as part of a dynamic team to support Canadian Blood Services in collecting donor blood in a safe manner to enable life-saving products.
  • You will provide excellent communication and interpersonal skills to work with a diverse team environment and ensure successful donor centre events.

In this role, you will be required to have superb organizational skills and attention to detail to ensure the workstation is ready and working properly to support the donor centre. This includes getting the computer and printer ready, ensuring the appointment schedule is printed, and updating the booking system online.

You will also be responsible for assisting in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use at mobile events within our communities.

Requirements
  • High school completion.
  • One year of experience in a hospitality or customer service-oriented environment or previous experience working with volunteers would be considered an asset.
  • Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.

A second language would be considered an asset to support a positive donor experience. The ability to lift weights up to 10 kg (22 lbs) is also required for the role.

Benefits
  • Payment in lieu of vacation.
  • Payment in lieu of holidays.
  • Premiums paid according to the collective agreement.
  • Defined benefit pension plan.
What You Can Expect
  • Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centres.

This role primarily serves our Moncton permanent donor centre on a 5-day week basis. There may be occasional need to travel to mobile donor events with varying shifts, however, the role is primarily a set schedule of shifts 5 days a week.

Why Work for Us?

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

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