Client Service Ambassador
5 days ago
At Tangerine, we are dedicated to delivering exceptional client experiences. We are seeking a highly skilled Client Service Ambassador to join our team in Moncton, New Brunswick.
About the RoleThis is an exciting opportunity to provide friendly and professional service to clients through various channels, including inbound, outbound, and eService. You will engage with clients by offering best-in-class support on their daily banking needs, recommending products that meet their financial requirements, and educating them on a wide range of financial products.
Key Responsibilities- Deliver exceptional client service through various communication channels
- Provide personalized recommendations to meet clients' financial needs
- Educate clients on financial products and services
- Drive first contact resolution while identifying barriers to excellent service
- Strong English and French language skills (oral and written)
- High curiosity to help meet clients' needs and build solutions
- Passion for providing an exceptional client experience
- Strong problem-solving and conflict resolution capabilities
- Ability to learn and adapt quickly to contact centre technology
- Strong time management and organizational skills
- A competitive salary of $45,000 - $60,000 per year, depending on experience
- A comprehensive benefits package, including health and dental coverage
- Access to thousands of online and in-person courses for career growth and development
- A diverse and inclusive work environment that celebrates and recognizes success
Tangerine is a leading digital bank in Canada, committed to creating an inclusive and accessible environment for all employees. We value the unique skills and experiences each individual brings to the team and strive to create a workplace where everyone feels valued and supported.
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