Donor Services Representative

4 weeks ago


Moncton, New Brunswick, Canada Canadian Blood Services Full time

About the Role

Canadian Blood Services is seeking a Donor Services Representative to join our dynamic Donor Centre team in Moncton, New Brunswick.

The Donor Centre team is responsible for supporting Canadian Blood Services by collecting donor blood in a safe manner to enable safe products which save lives every day.

In this role, you will be providing excellent customer service by greeting donors, confirming appointments, rebooking donors at events, and serving potential donors.

Key Responsibilities

  • Provide superb communication and people skills to build and promote a positive donor experience and encourage donations.
  • Work in a diverse team environment to ensure a successful donor centre event.
  • Ensure the workstation is ready and working properly to support the donor centre, including getting the computer and printer ready, ensuring the appointment schedule is printed, and updating the booking system online.
  • Assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use at mobile events within our communities.

Requirements

  • Completion of high school.
  • One year of experience in a hospitality or customer service-oriented environment or previous experience working with volunteers would be considered an asset.
  • Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.
  • A second language would be considered an asset to support a positive donor experience.
  • Physical requirements for the role include the ability to lift weights up to 10 kg (22 lbs.).

What We Offer

  • Payment in lieu of vacation.
  • Payment in lieu of holidays.
  • Premiums paid according to the collective agreement.
  • Defined benefit pension plan.
  • Employee discounts, wellness program, professional resources.

What You Can Expect

  • Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centres. Shifts include days, evenings, weekends, and statutory holidays.
  • This role primarily serves our Moncton permanent donor centre on a 5 day a week basis. There may be occasional need to travel to mobile donor events with varying shifts, however, the role is primarily a set schedule of shifts 5 days a week.

Diversity and Inclusion

We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Apply Today

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Applicants who require accommodation should discuss their needs with us.



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