Reservations Coordinator
2 weeks ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our commitment to excellence is reflected in every aspect of our business, from the warm welcome our guests receive to the meticulous attention to detail in every reservation.
About the Role:
As a Reservations Agent at Four Seasons Whistler, you will play a critical role in delivering exceptional guest experiences. Your primary responsibility will be to capture sales from incoming reservations calls, coordinate details of each reservation, and complete internal reservation forms. You will also be responsible for running daily reports, processing internal reservations, and handling guest complaints in accordance with policy.
About You:
- 1-2 years of experience working in hotels or customer service
- Previous experience with Opera PMS is an asset
- Excellent verbal and written skills in English
- Strong phone skills and attention to detail
- Ability to work in a fast-paced environment and provide exceptional customer service
What We Offer:
- Competitive hourly wage
- Access to affordable shared staff accommodation
- Employee theme recognition days and events
- Complimentary meal per shift in our employee dining room
- Paid time off and additional floating holidays per year
- Excellent training and development program
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