IT Technical Operations Manager

6 days ago


Toronto, Ontario, Canada Disability Solutions Full time
Job Overview

We are seeking a highly skilled Sr Tech Ops Engineer to join our team at Disability Solutions.

This is an exciting opportunity for an experienced professional to drive incident management, problem-solving, and service improvement initiatives in a dynamic environment.

The successful candidate will be responsible for minimizing the impact of production incidents, ensuring timely restoration of services, and implementing process improvements to enhance overall system resilience.

Main Responsibilities:

  • Determine incident severity and ensure effective restoration
  • Perform root cause analysis and develop solutions
  • Establish and maintain communication with stakeholders
  • Host technical and managerial conference calls
  • Coordinate incident management throughout the lifecycle

Requirements:

  • University degree in technology or equivalent experience
  • Knowledge of Java software delivery and API management tools
  • Incident and problem management experience preferable
  • 6+ years of corporate SDLC experience
  • Strong written and verbal communication skills
  • Ability to work efficiently and collaboratively

Estimated Salary:$110,000 - $140,000 per year



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