IT Technical Specialist

2 days ago

Toronto, Ontario, Canada BlueBird IT Solutions Inc Full time

About Blue Bird IT Solutions Inc.

We are a dynamic and rapidly growing IT support company specializing in healthcare IT, recognized by Canadian Business and Maclean's as one of Canada's Fastest-Growing IT Companies. We serve a diverse range of clients from single physician offices to major institutions like Sunnybrook Hospital.

Our commitment to excellence and innovation makes us a trusted partner in the healthcare industry across Canada. We believe in creating an environment where you feel valued and supported, fostering a strong sense of belonging within our family.

We understand the importance of your well-being and offer numerous opportunities for personal and professional growth. Our comprehensive benefits package includes:

  • Competitive salary, performance-based bonus, and profit-sharing plan
  • Comprehensive health, dental, and vision insurance
  • Professional development opportunities and continuous learning
  • A supportive and collaborative work environment
  • Team building activities

About the Position...

We're seeking a versatile IT professional for a Tier 3 Help Desk role. This dynamic position is perfect for those who thrive in fast-paced environments, offering a mix of direct client service and remote troubleshooting, providing extensive exposure and ongoing learning opportunities.

Key Responsibilities:

Incident Management:
  • Handle severity 1 emergency situations and complex server and firewall issues.
  • Manage escalations to Tier 3 Help Desk from lower-level support analysts.
  • Maintain communication with clients regarding incident progress, upcoming changes, outages, or solutions.
Technical Leadership:
  • Lead migrations of IT systems to the cloud.
  • Design and oversee IT architecture for complex setups in collaboration with the sales team.
  • Be the lead technical analyst for VIP clients, swiftly identifying and resolving issues.
System Administration:
  • Configure, deploy, and maintain systems on Azure and O365.
  • Handle complex issues and setups using Active Directory.
  • Document all changes to client environments, striving to maintain industry best practices.
Collaboration and Support:
  • Assist the technical support team with escalations and provide guidance as needed.
  • Participate in R&D projects as directed by the CTO.
  • Work with project leads and managers to ensure successful project deployments.
Continuous Improvement:
  • Strive to understand and improve IT infrastructure, helping to build standards to enhance client reliability and maintainability.
  • Identify potential sales opportunities based on client interactions and support the sales team as an IT Solutions Architect.

Required Qualifications:

  • 4 years of experience in IT help desk or technical support roles.
  • A college degree in Computer Science, Network Administration, System Administration, or equivalent studies.
  • Excellent communication and interpersonal skills.
  • Fluency in English (verbal and written) with strong documentation abilities.
  • Strong multitasking, organizational, and problem-solving skills.

Estimated Salary: $80,000 per year.

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