Department Head

2 months ago

Ottawa, Ontario, Canada Sportchekjobs Full time

Key Responsibilities

Customer Service and Experience

  • Ensure the delivery of exceptional customer experiences and resolve customer concerns in a timely and professional manner.
  • Provide outstanding service across all channels, including in-store and e-commerce, and meet defined service level expectations.

Operations and Compliance

  • Implement and maintain visual merchandising standards, store maintenance, and pricing standards to ensure a consistent and appealing store environment.
  • Lead the execution of standard operating procedures (SOPs) and ensure compliance with corporate policies and procedures.
  • Develop and implement strategies to achieve annual corporate shrink targets through team education, enforcement of loss prevention and audit standards, and rigorous inventory control.
  • Ensure compliance with all corporate policies and procedures related to loss prevention, cash handling, and occupational health and safety.
  • Oversee the execution of technical services programs, including maintenance and compliance standards.
  • Create efficient store schedules for sales and support functions.

Training and Development

  • Provide regular feedback and coaching to management and team members based on key performance metrics and observed behaviors through regular check-ins and performance management coaching programs.
  • Develop and implement development plans for staff, provide coaching to improve performance gaps, and conduct ongoing coaching to enhance team performance.

Leadership and Ambassadorship

  • Act as a brand ambassador, promoting the Sport Chek brand, programs, and people internally and externally.
  • Effectively problem-solve, delegate tasks, and follow up on assignments to team members.
  • Maintain Sport Chek performance management expectations, including providing feedback, coaching, and progressive discipline as necessary.
  • Promote and maintain a positive and motivating work environment that is safe, inclusive, and empowering.

Requirements and Qualifications

  • Proven ability to coach, mentor, and develop department and store teams through setting expectations, communication, coaching, feedback, and ongoing support.
  • Results-driven with the ability to build and manage daily and weekly game plans for the department and store.
  • Exceptional communication and organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years of retail management experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Basic computer skills required.

About Sport Chek

Sport Chek is a leading retailer of footwear, apparel, and sporting goods in Canada. We believe that sport and activity have the power to shape style, relationships, and the mind. As a member of the Canadian Tire family of companies, we are part of a collaborative network of like-minded individuals who work together to serve customers across all banners from coast to coast.

Our Commitment to Diversity, Inclusion, and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion, and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual differences.

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