Bilingual Disability Claims Manager

1 month ago

Ottawa, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

At Royal Bank of Canada, we're seeking a Bilingual Disability Claims Specialist to join our team. As a key member of our organization, you'll play a vital role in assessing and managing individual disability claims, ensuring they're reviewed fairly, processed accurately, and paid on time.

This is a full-time, salaried position with a competitive pay and high-earning potential. Our Total Rewards program includes flexible benefits, work/life balance, and career development programs.

We're committed to providing our employees with the tools, training, and team support they need to grow their careers.

Key Responsibilities

  • Claims Assessment: Review and approve claims based on policy contracts.
  • Client Service: Deliver top-tier service while managing reputational risk.
  • Claims Management: Handle a high volume of claims, calculate payments, and support clients in returning to work.
  • Analysis & Negotiation: Make timely decisions, explain them clearly, and resolve issues with clients and partners.
  • Risk Management: Strategically manage legal, financial, and reputational risk.
  • Organization: Maintain detailed records and follow all necessary procedures.
  • Time Management: Prioritize tasks and manage your workload efficiently to meet deadlines.
  • Relationship Building: Develop strong relationships with clients and key partners to facilitate recovery and return to work.
  • Privacy: Protect sensitive information and ensure confidentiality.
  • Team Collaboration: Work effectively with your team and others throughout the claims process.

Requirements

  • Post-secondary education or college diploma completed, and minimum 2 years of Disability claims case management experience.
  • Preferred background in healthcare, finance, or a related field. You'll review medical and financial details as well as policy language.
  • Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
  • Strong communication skills—both verbal and written in English and French.
  • Excellent problem-solving and decision-making skills.
  • Basic math skills with a solid understanding of financial information.
  • Ability to manage multiple tasks and stay organized.
  • Exceptional client service and phone skills, with the ability to handle conversations empathetically.
  • Ability to work independently from home with good time management, a private workspace, and reliable internet access.
  • Proficiency in Microsoft Outlook, Excel, and Word.
  • Strong analytical thinking and a risk-management mindset.

What's in it for you:

We offer a dynamic and inclusive work environment, where you'll have the opportunity to grow your career and make a meaningful contribution to our organization.

We're committed to providing our employees with the tools, training, and team support they need to succeed.

At Royal Bank of Canada, we're dedicated to helping our clients thrive, supporting our communities, and achieving shared success.

Join our team and be part of our commitment to excellence.

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