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Environmental Sample Coordinator
2 months ago
About the Role
We are seeking a highly organized and detail-oriented individual to join our team as an Environmental Sample Coordinator. As a key member of our Sample Management group, you will be responsible for overseeing the life cycle of samples, ensuring seamless communication with clients, and providing exceptional customer service.
Key Responsibilities
- Communicate with clients to assist with or direct inquiries, providing timely and accurate information.
- Work in conjunction with Account Managers to ensure client satisfaction and resolve any issues that may arise.
- Provide clients with necessary field supplies, including bottles, sampling media, coolers, and chain of custody forms.
- Receive and process samples from clients, verifying orders and ensuring sample integrity and accuracy.
- Log in and label samples, communicating with lab staff on priority samples or those with special requirements.
- Store and manage sample disposition as delegated by the Lab Manager.
- Assist in the coordination of field supplies and maintain lab/depot hours, including opening and/or closing.
- Coordinate with Account Managers and Sample Management to resolve routine issues with sample submissions.
- Perform sample pre-treatment if necessary and handle sample and supplies shipping as required.
- Carry out various general office and administrative tasks, ensuring compliance with company QA/QC and Health & Safety policies and procedures.
Requirements
- Minimum High School Diploma-Post secondary education is desired, but not essential.
- Experience in Inventory Control or Materials Management would be considered an asset.
- Effective communication skills with the ability to establish and maintain productive work relationships with various levels of staff.
- Organized and keen attention to detail, with very good computer skills – MS office.
- Demonstrated initiative, detail-oriented with a positive attitude and ability to multi-task.
- A proven customer service orientation with a style that demonstrates timely response.
- Quick learner, effective problem solver and demonstrates ability to follow procedures.
- Ability to work effectively and independently in a fast-paced environment.
- Lab experience is not essential and training will be provided.
- Must be physically capable of lifting moving boxes and or coolers up to 50lbs on occasion.
What We Offer
The compensation package includes full benefits, including an Employee Family assistance program, a Group RRSP plan, and a Profit-Sharing program.
