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Technical Support Specialist for Executive Clients

1 month ago

Vancouver, British Columbia, Canada NTT DATA Services Full time

About the Role

We are seeking a skilled Technical Support Specialist to join our team in Vancouver, British Columbia. This individual will provide advanced technical support to senior executive clients.

Responsibilities

  • Provide seamless end-to-end technical support to clients' critical desktops, notebooks, tablets, printers, mobility devices, and peripherals.
  • Act as a technical liaison between the technology team and senior executive clients.
  • Build and maintain strong relationships with clients to understand their technical needs and preferences.
  • Deliver top-notch IT support, utilizing diverse technical skills and high levels of self-awareness, professionalism, relationship management, collaboration, and communication.

Requirements

  • Minimum 5 years' experience with desktop/software support & hardware (break/fix)
  • Minimum 5 years of experience providing support to Executive Level personnel
  • Technical degree or equivalent combination of education and work experience.
  • Strong verbal and written communication skills.
  • Experience with Microsoft Windows Domains, Active Directory
  • Experience mobile device configuration and deployment, Apple iOS and Android
  • Experience printer support, Office 365, Active Directory, ticketing systems (such as ServiceNow).

Benefits

  • Competitive salary range $75K-$85K CAD per annum
  • A comprehensive benefits package including medical, dental, vision, PTO, holidays, etc.

About NTT DATA Services

NTT DATA Services is a global leader in digital transformation and IT services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. Our expertise spans business and technology consulting, data and artificial intelligence, industry solutions, and application development, infrastructure, and connectivity. We strive to create a diverse and inclusive environment for all employees and are an equal opportunity employer.