IT Specialist for Executive Support

1 week ago

Vancouver, British Columbia, Canada NTT DATA Full time

Company Overview

NTT DATA is a global leader in business and technology services, serving top-tier clients and driving innovation through digital transformation.

Salary

We offer a competitive salary range of $75,000 - $85,000 CAD per year, commensurate with experience.

About the Role

In this exciting position as an Enhanced Support Services Technician, you will play a pivotal role in delivering cutting-edge IT support to senior executive clients. As part of our esteemed team at NTT DATA, you will be responsible for providing advanced onsite and remote technical assistance, ensuring seamless end-to-end support for critical desktops, laptops, tablets, printers, and associated peripherals.

Key Responsibilities

  • Technical Support: Resolve complex technical issues over the phone or on-site, utilizing advanced troubleshooting techniques to address intricate problems.
  • Client Engagement: Build and maintain strong relationships with executive clients, interpreting their needs and offering optimal solutions to meet their requirements.
  • System Installation and Configuration: Install and configure various computer hardware and software, communications devices, and peripheral equipment according to documented procedures.
  • Service Request Management: Create, receive, review, complete, and escalate service requests to ensure timely resolution and client satisfaction.
  • On-Call Component: Participate in the on-call rotation, providing after-hours support and responding to urgent technical issues 7 days a week.

Qualifications

  • A minimum of 5 years of experience in desktop/software support and hardware (break/fix) repair.
  • At least 5 years of experience providing support to executive-level personnel.
  • Technical degree or equivalent combination of education and work experience.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Windows Domains, Active Directory, and mobile device configuration and deployment.
  • Experience with printer support, Office 365, Active Directory, and ticketing systems such as ServiceNow.

About NTT DATA

As a global company, we are committed to fostering a diverse and inclusive environment where all employees feel valued and empowered to grow. We invest heavily in research and development, leveraging cutting-edge technologies to drive innovation and deliver exceptional results for our clients.

How to Apply

To explore this exciting opportunity further, please submit your application to join our team of elite IT professionals. We look forward to reviewing your qualifications and discussing how you can contribute to our mission to deliver world-class IT services.

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