Dedicated Technical Support Expert
1 week ago
We are seeking a skilled Technical Support Specialist to join our team at Stellar Recruitment Inc. in Vancouver, BC.
About the RoleThis permanent position involves providing Level 1 and Level 2 support, ensuring efficient and effective resolution of IT-related issues for clients.
Responsibilities- Support clients with technical issues involving Microsoft related technologies
- Troubleshoot and resolve IT-related issues with a strong understanding of operating systems, business applications, printing systems, and network systems
- Build and maintain strong customer relationships by delivering exceptional customer service and promptly addressing user inquiries
- Collaborate with team leads and other IT professionals to ensure efficient problem resolution
- Document and track support requests, ensuring timely and accurate record-keeping
- Candidates must speak Spanish fluently
- Previous experience providing support in an MSP environment
- Related IT certifications such as ITIL, MTA, or MCSA
- Strong problem-solving skills and the ability to work well in a team
- Excellent customer service skills with the ability to establish and maintain positive relationships with clients
- Strong communication skills, both written and verbal
- Proven ability to work independently and efficiently
The salary range for this role is estimated to be between $60,000 and $70,000 per year, based on location and qualifications.
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