Food Service Supervisor

6 days ago

The Blue Mountains, Ontario, Canada Royal Majesty Espresso Bar Bakery Full time
About the Role

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Royal Majesty Espresso Bar Bakery. As a key member of our management team, you will be responsible for overseeing the daily operations of our coffee shop and bakery, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service counter attendants, food preparers, kitchen and food service helpers, and staff in various areas of responsibility.
  • Quality Control and Assurance
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
    • Estimate ingredient and supplies required for meal preparation and maintain records of stock, repairs, sales, and wastage.
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner.
  • Reporting and Administration
    • Prepare and submit reports as required.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 2 years to less than 3 years of experience in a related field.
  • Certifications and Licenses
    • Smart Serve certification.
    • Safe Food Handling certificate.
  • Work Environment and Physical Demands
    • Fast-paced environment with tight deadlines.
    • Standing for extended periods and physically demanding work.
  • Personal Qualities
    • Client focus and efficient interpersonal skills.
    • Flexibility and ability to work as a team player.
What We Offer
  • Financial Benefits
    • Gratuities.
    • Permanent employment with 40 hours per week.
  • Language of Work
    • English.

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