Customer Service Representative

2 weeks ago


Vaughan, Ontario, Canada Easton's Group of Hotels Full time

About Easton's Group of Hotels

We are a leading hospitality company in Canada, with 19 hotels owned and managed by us. We strive to take our employees' talent to the next level through exceptional benefits, perks, and growth opportunities.

The Role

As a Guest Service Agent, you will be responsible for providing exceptional service delivery to our guests. Your role will include welcoming guests in a friendly and professional manner, registering them, issuing room keys, and providing information on hotel services and room locations.

Key Responsibilities

  • Welcome guests promptly and professionally
  • Register guests, issue room keys, and provide information on hotel services
  • Process all payments accurately according to established procedures
  • Up-sell rooms where possible to maximize hotel revenue
  • Accurately process all cash and credit card transactions
  • Issue, control, and release guest safe-deposit boxes
  • Respond appropriately to guest requests and promote hotel services
  • Promote teamwork and quality service through daily communications and coordination with other departments

Requirements and Qualifications

To be successful in this role, you will need:

  • A High School diploma or equivalent, plus one year of front desk/guest service experience
  • Fluent English language skills, with other languages an asset
  • Ability to perform frequent standing, remain stationary for extended periods, and carry/lift items weighing up to 50 pounds
  • Basic math skills and problem-solving abilities

Working Conditions

This role may require working nights, weekends, and/or holidays. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply.

Estimated Salary: $45,000 - $55,000 per year

Benefits

  • Health, vision, and dental coverage
  • Wellness days
  • Employee social events
  • On-site parking
  • Hotel discounts at Hilton properties


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