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Customer Success Specialist
3 months ago
Overview
At CB Canada, we believe in the power of collaboration and innovation to transform the talent acquisition landscape. Our mission is to empower our clients by enhancing their recruitment strategies through data-driven insights and effective employer branding.
About Us
CB Canada is not just a recruitment agency; we are pioneers in the field of talent acquisition. With over two decades of expertise, we provide comprehensive recruitment solutions that encompass everything from strategic planning to execution. Our subscription-based model allows us to partner closely with clients, enhancing their employee value proposition and ensuring a transparent presence in the digital space. This approach is fundamental in building a robust talent pipeline and achieving superior hiring outcomes.
Position Summary
We are currently seeking talented Customer Success Specialists to enhance our client engagement efforts. While we are not actively hiring at this moment, we are building a pipeline of qualified candidates for future opportunities.
Your Role
As a Customer Success Specialist, you will:
- Ensure Client Satisfaction: Act as the primary point of contact for clients, delivering exceptional service and maintaining effective communication to meet diverse needs.
- Enhance Client Engagement: Educate clients on our services and industry trends, fostering strong relationships that drive retention and renewal.
- Collaborate with Teams: Work closely with Talent Advisors and Delivery teams to ensure seamless transitions and gather feedback for continuous improvement.
Qualifications
- Experience: Proven background in Client or Account Management with a focus on strategic growth and partnership development.
- Interpersonal Skills: Exceptional communication abilities, capable of building trust and managing relationships effectively.
- Technical Proficiency: Familiarity with technology and data insights to enhance operational efficiency.
- Curiosity: A proactive approach to problem-solving and a desire to explore innovative solutions.
Performance Metrics
- Client satisfaction and retention rates.
- Successful transitions from onboarding to renewal phases.
- Feedback from hiring managers and candidates.
Why Work with Us
At CB Canada, we prioritize a healthy work-life balance and offer a fully remote work environment. Our commitment to professional development ensures that you will grow your skills and knowledge in a supportive and dynamic setting.
We look forward to connecting with individuals who are passionate about transforming the recruitment landscape and making a meaningful impact in the industry.
