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Ticket Sales and Service Manager

2 months ago

Abbotsford, British Columbia, Canada Vancouver Full time

Job Summary

The Director of Ticket Sales and Service is a key member of the Vancouver Canucks and Abbotsford Centre team, responsible for leading the development and implementation of strategic plans for ticket sales, membership services, and single-game sales.

Key Responsibilities

  • Coach, lead, and mentor the ticket sales staff to achieve departmental goals and individual development plans.
  • Execute product sales plans, including full-season, partial-season, group tickets, and single-game ticket sales.
  • Collaborate with stakeholders to develop and implement technology tools, such as CRM systems.
  • Work closely with Abbotsford executives to align initiatives with the organization's strategic objectives.
  • Support overall department member and service renewal strategies.
  • Serve as a committed and responsible member of the ticketing team, contributing to the strategic planning process.

Membership Services

  • Coach, lead, and mentor the membership team to achieve departmental goals and individual development plans.
  • Manage a select number of membership accounts, as required.
  • Work closely with the Team Lead of the membership team to deliver the membership program.
  • Execute new member onboarding plans in conjunction with the Membership Sales team.
  • Work with the Business Intelligence team to build CRM tracking, data collection, and analytics to improve member retention, communications, and program development.
  • Act as a primary problem solver for miscellaneous member concerns brought forward by the membership team.
  • Act as a liaison between Premium Membership, Premium Sales, Hospitality, Housekeeping, Ticket Centre, Engineering, Corporate Partnerships Activation, and Event Service teams on event-day operational and service requirements.

Qualifications

The ideal candidate will possess excellent leadership and communication skills, with a strong background in ticket sales and membership services. They will be able to work effectively in a fast-paced environment and demonstrate a commitment to delivering exceptional customer service.