Director of Ticket Sales and Service

4 weeks ago

Abbotsford, British Columbia, Canada Abbotsford Arena-AHL ArenaOpsFT Full time
Job Title: Director, Ticket Sales & Service

Department: Abbotsford Canucks & Abbotsford Centre

Reports to: Chief Operating Officer, Abbotsford Centre

Job Summary:

The Director, Ticket Sales & Service is responsible for leading the development and implementation of departmental strategic plans and supporting tactical and operational plans for Membership, Flex, Partial and Group Sales, Membership Services and single game sales.

Key Responsibilities:Ticket Sales:
  • Lead and mentor the ticket sales staff to achieve department goals and individual development plans
  • Execute product sales plans, including full season, partial season, group tickets, and single game ticket sales
  • Collaborate with stakeholders to develop and implement technology tools, such as CRM
  • Work closely with Abbotsford executives on initiatives that align with the organization's strategic objectives
  • Support sales goals and retention plans with other sales personnel
  • Serve as a committed and responsible member of the ticketing team, contributing to strategic planning
Membership Services:
  • Coach, lead, and mentor the membership team to achieve department goals and individual development plans
  • Manage select Membership accounts, as required
  • Work closely with the Team Lead of the membership team on overall delivery of the membership program
  • Execute new member onboarding plans in conjunction with the Membership Sales team
  • Work with the Business Intelligence team to build CRM tracking, data collection, and analytics for member retention, communications, and program development
  • Actively seek industry best practices and provide recommendations to the COO
  • Act as primary problem solver for miscellaneous member concerns brought forward by the Membership team
  • Act as liaison between Premium Membership, Premium Sales, Hospitality, Housekeeping, Ticket Centre, Engineering, Corporate Partnerships Activation, and Event Service teams on event day operational and service requirements

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